Shaniqua Malone
Robinsonville,MS
Summary
Adept at streamlining shipping processes and enhancing customer satisfaction, I leveraged my expertise in freight management and compassionate client care at Helen of Troy to improve delivery efficiency by 30%. Skilled in Microsoft Office and adept at fostering client relationships, my approach has consistently resulted in increased operational efficiency and client trust. Hardworking professional with extensive background making valuable contributions in settings. Detail-oriented professional delivering effective records maintenance and shipping coordination. Organized Traffic Clerk with background in coordinating transportation logistics for both inbound and outbound shipments. Strong understanding of shipment process, including documentation, regulations compliance, and order tracking. Proven skills in data entry, customer service, and problem-solving. Made significant contributions in past roles to reduce shipping errors and improve overall efficiency of operations.
Overview
3
3
years of professional experience
Work History
Shipping and Traffic Clerk
Helen of Troy
Arlington, TN
05.2024 - 01.2025
- Supported office clerical functions using word processing and other software, email and office machines.
- Verified accuracy of all paperwork prior to submission for processing.
- Monitored and directed work of lower-level clerks.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Obtained required documentation to process shipments and support movement.
- Scheduled pick-ups, drop-offs, and transfers of cargo from one location to another.
- Maintained relationships with clients through regular communication.
- Performed data entry tasks into computer systems accurately and efficiently.
- Processed freight bills in an accurate and timely manner.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Created and maintained detailed records of shipments.
- Created load sheets for loaders.
- Worked with Manhattan, Oracle, and Ciel.
- Printing Bill of ladings.
Shipping Clerk
Kuehne & Nagel
Southaven, MS
08.2022 - 01.2024
- Reviewed carrier invoices for accuracy before submitting them for payment processing.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Organized Picker
Milwaukee Tool
Olive Branch, MS
03.2022 - 06.2022
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Communicated with supervisors regarding any order issues.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Followed safety guidelines when operating equipment.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Utilized RF scanners to scan products accurately and efficiently.
- Used handheld scanners to key in data for packages.
Front Desk Agent
Whispering Woods Hotel & Conference Center
Olive Branch, MS
11.2021 - 03.2022
- Inputted guest information into computer system accurately and securely.
- Posted incidental charges to ledgers, manually or by using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Input and confirmed reservations for guests.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed payments accurately and efficiently.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
Conference Host
Whispering Woods Hotel & Conference Center
Olive Branch, MS
11.2021 - 03.2022
- Supervised volunteers assigned to assist with various tasks throughout the conference.
- Designed contracts, collected fees, and booked venues for events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Maintained records of attendance numbers for each session or event.
- Responded to inquiries from attendees regarding conference events and activities.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
Education
High School Diploma -
Senatobia Jr. Sr. High School
Senatobia, MS05-2016
Skills
- Load planning
- Documentation review
- Route planning
- Scheduling deliveries
- Shipping documentation
- Export documentation
- Transportation regulations
- Freight management
- Microsoft office
- Warehouse operations
- Carrier selection
- International shipping
- Freight claims
- Supply chain
- Traffic coordination
- Documentation
- Medication coordination
- Compassionate client care
- Patient care
- Nutrition
- Flexible schedule
- Transportation services
- Heavy lifting
- Respectful and compassionate
- ADL assistance
- Elderly care
- Basic housekeeping
- HIPAA compliance
- Medical record-keeping
- At-home care instruction
- Personal hygiene assistance
- Safety and security procedures
- Automated telephone systems
- Credit and cash payments
- Lobby oversight
- Guest amenities
- Room assignments
- Front desk management
- Guest services
Timeline
Shipping and Traffic Clerk
Helen of Troy
05.2024 - 01.2025
Shipping Clerk
Kuehne & Nagel
08.2022 - 01.2024
Organized Picker
Milwaukee Tool
03.2022 - 06.2022
Front Desk Agent
Whispering Woods Hotel & Conference Center
11.2021 - 03.2022
Conference Host
Whispering Woods Hotel & Conference Center
11.2021 - 03.2022
High School Diploma -
Senatobia Jr. Sr. High School
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