Shaniqua McDonald

• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
• Implemented new and innovative processes with ownerships such as Away Team, Appeals and Roster Management.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Reviewed and analyzed suspicious and potentially fraudulent documents provided by associates.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Maximized team knowledge and productivity by training, monitoring and directing other teammates in application of best practices and regulatory protocols.
• Conducted confidential investigations such as Time Theft, Bereavement Fraud, COVID Fraud and Property Theft.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Scheduled and conducted 20 interviews each week.
• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
• Maintained filing system of current, prospective and future positions.
• Recruited and screened qualified potential employees.
• Verified and investigated employment claims and data.

• Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
• Worked with HR team to drive diversity initiatives to encourage diverse candidate slate for open positions.
• Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.

• Conducted intake interviews to determine eligibility for program enrollment.
• Coordinated job development and placement programs for clients; Initiated and fostered relationships with various community groups and prospective employers to place clients in jobs.
• Evaluated outcomes of placements; Established rapport with various individuals and agencies, including area supervisors, referring agencies, VR counselors, parents/guardians, case workers, etc., to meet needs of all clients.
• Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy

• Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
• Collaborated with the HR Director to suggest training and on-boarding procedures for various departments on campus
• Prepared monthly, weekly and daily logs using Microsoft Office Suite.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Organized company-wide events designed to boost employee morale.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Concentration in HR Generalist.