Shaniqua McKnight

• Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Championed the importance of security awareness among staff by sharing relevant information and best practices, fostering a culture of vigilance.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

scheduling vaccine appointments inbound and outbound calls

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded proactively and positively to rapid change.

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Greeted customers entering store and responded promptly to customer needs.
• Received and followed pick sheets to gather merchandise for customer orders.
• Processed and handled customer complaints, answering questions, and providing alternative solutions.
• Used irons and iron boards to press clothing, folding and organizing garments.
• Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
• Consistently achieved desired results in stain removal treatments using appropriate chemicals and pre-treatment methods based on fabric composition.
• Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
• Documented support interactions for future reference.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Tested new software and hardware prior to deployment.