Shaniqua Mickens
Tampa,FL
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Highly proficient in conducting property tours. Meticulous, well-organized and detailed-oriented professional skilled at cultivating and deepening productive relationships with customers, owners, companies and agency representatives. Ready to leverage training and experience to take on new professional challenges and bring current knowledge and abilities to a role with potential for long-term career advancement and success.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Avenue5 Residential
06.2023 - Current
- Actively participated in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies and procedures.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected property before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Worked closely with the maintenance team to ensure the physical aspects of the community meets the Company’s standards for overall appearance and safety.
- Developed activities and programs to enhance the salability of the community by regularly inspecting “ready” units for marketability, creating mini-models and using other merchandising techniques promote the apartment and community to prospective applicants.
Military Housing Building Manager
United States Army
02.2021 - 01.2023
- Provided tours of military housing and amenities to incoming services members and offered valuable information regarding major features.
- Conducted military housing inspections to identify safety issues and needed repairs.
- Acted as communication liaison between service members and military housing property management team.
- Reviewed documentation and input data into computer system to complete move-in process, and service member move-outs.
- Implemented and enforced policies and procedures to maintain military housing to highest standards.
- Led efforts to build an inclusive and welcoming housing community by organizing and promoting events for military service members to foster positive relationships
Culinary Specialist
United States Army
08.2018 - 01.2021
- Inspected deliveries for accuracy and safety.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Coordinated with team members to prepare high-quality meals on time.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked facility.
- Inspected dining facility to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Worked closely with culinary team members to facilitate excellent customer service.
Property Book Office Clerk
United States Army
02.2010 - 08.2014
- Interacted with over 20 military supervisors by phone, email, or in-person to provide information and correct major discrepancies within their organization's property book for a four year timeframe.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained optimal inventory levels for military companies to meet operational requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Built and maintained relationships with new and existing military teams while providing high level of expertise.
Education
Associate of Science - General Studies
Central Texas College
Killeen, TX06.2022
Certificate of Completion - Job Search Basics
Fayetteville Technical Community College
Fayetteville, NC10.2014
Skills
- Multi-Family Property Management
- Customer service
- Policy Enforcement
- Communication
- Team building
- Microsoft office and YardiOne
- Record keeping
- Leasing and Sales
- Multi-tasking
- Problem solving
- Inventory management
- Social media management
Timeline
Leasing Consultant
Avenue5 Residential
06.2023 - Current
Military Housing Building Manager
United States Army
02.2021 - 01.2023
Culinary Specialist
United States Army
08.2018 - 01.2021
Property Book Office Clerk
United States Army
02.2010 - 08.2014
Associate of Science - General Studies
Central Texas College
Certificate of Completion - Job Search Basics
Fayetteville Technical Community College
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