SHANIQUA MOSLEY
Richmond Hill,GA
Summary
Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Strategic thinker who collaborates with leadership to align HR practices with business goals. Known for fostering a positive work culture, resolving conflicts, and driving employee engagement
Overview
12
12
years of professional experience
Work History
Investment Analyst
IPS
12.2023 - Current
- Market Research: Analyzing market trends, economic data, and industry developments to identify investment opportunities.
- Lead a cross-functional team to support the programs, build strong relationships with key business stakeholders, and implement value-added enhancements.
- Provide excellent customer service and solutions for requests related to travel and card programs.
- Financial Analysis: Evaluating financial statements, balance sheets, and cash flow statements to assess the financial health of companies.
- Valuation: Performing valuation analyses using various methods (e.g., DCF, comparable company analysis) to determine the fair value of securities.
- Investment Recommendations: Developing and presenting investment recommendations based on research findings and analysis.
- Provide guidance and feedback to staff to enhance their skills and support their professional development; provide general support of the finance internship and finance development rotation programs
- resolving escalations from business leaders and executive administrative assistants
- Risk Assessment: Evaluating potential risks associated with investments and providing insights on risk management strategies.
Senior Coordinator Customer Service
US Bank Service Center
01.2021 - 10.2023
- Proactively identifies the need for and offers additional insurance products and services offered by Esurance and/or Esurance business partners to help us build and retain a profitable, multi-line portfolio
- Maintains confidentiality of all patients according to HIPAA standards.
- Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results
- Achieves daily sales and productivity standards
- Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
- Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
- Uses applications according to policies and guidelines to ensure quality delivery of services.
- Maintains a mutually effective working relationship with callers, physician offices, clients, team
- Ability to work across various departments as necessary to establish the root cause and resolution of the issue
- Effectively communicate information about insurance billing and follow-up processes to patients and internal customers
- responsible for providing patient information in accordance with HIPAA compliance requirements when providing Protected Health Information
- respond to customer inquiries regarding billing statements, issues related to possible customer reimbursements and general inquiries
- understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions
- troubleshooting complex customer problems
- May work in multiple products conducting outbound call projects to members for enrollment purposes,
Talent Acquisition Specialist
MCI Telecommunications - GA
01.2018 - 11.2020
- Job Posting: Creating and posting job advertisements on various platforms to attract candidates.
- Applicant Screening: Reviewing resumes and applications to identify qualified candidates for open positions.
- Efficiently handle a large number of open positions
- Utilize data-driven insights to refine recruiting processes, improve sourcing strategies, and drive better hiring outcomes.
- Scheduling Interviews: Coordinating interview schedules between candidates and hiring managers, ensuring a smooth process.
- Demonstrated ability to develop and execute strategic recruiting plans that align with business goals.
- Ability to effectively manage multiple recruitment projects simultaneously, ensuring timely delivery on hiring goals while coordinating with cross-functional teams to streamline processes and overcome challenges.
- Onboarding Support: Assisting with the onboarding process for new hires, including preparing materials and scheduling orientation sessions.
Administrative Officer
U.S. Navy - VA
01.2013 - 10.2017
- Office Management: Overseeing daily office operations, ensuring a productive work environment.
- Administrative Support: Providing administrative assistance to senior management, including scheduling meetings, managing calendars, and preparing documents.
- Budget Management: Assisting in budget preparation and monitoring expenditures to ensure compliance with financial policies.
- Record Keeping: Maintaining accurate records and files, including personnel files, financial documents, and operational reports.
- Policy Implementation: Assisting in the development and implementation of organizational policies and procedures.
- Communication Coordination: Acting as a liaison between departments, facilitating effective communication and collaboration.
Education
Bachelor of Science in Accounting -
South University
Savannah, GA06.2021
Bachelor's in Business Administration -
South University
Savannah, GA06.2020
Skills
- Customer-Centric Closer
- Ability to document resolution in written communication
- Customer Centricity, Digital Literacy
- Inclusive Leadership
- Learning Agility, Results-Oriented
- Ability to assist member in navigating the healthcare system and community-based resources
- Culturally sensitive and competent for assigned membership
- Strong organizational skills; ability to multi-task and be nimble
- Ability to work remotely
- Ability to determine when to escalate issues appropriately and in a timely manner
Timeline
Investment Analyst
IPS
12.2023 - Current
Senior Coordinator Customer Service
US Bank Service Center
01.2021 - 10.2023
Talent Acquisition Specialist
MCI Telecommunications - GA
01.2018 - 11.2020
Administrative Officer
U.S. Navy - VA
01.2013 - 10.2017
Bachelor of Science in Accounting -
South University
Bachelor's in Business Administration -
South University
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