Shaniqua Pugh
Levittown,USA
Summary
Enthusiastic and personable with a strong commitment to deliver exceptional customer service. I am self-motivated, able to implement decisions and set effective priorities to achieve both immediate and long term goals. Maintain excellent organizational and interpersonal skills, having dealt with a variety of professionals and clients.
Overview
15
15
years of professional experience
Work History
Inventory Shipping Specialist
Rinchem Co Inc
09.2018 - Current
- Processes customer orders including data entry, invoicing and purchase orders, inventory checks and order tracking.
- Uses Outlook to schedule pickup requests and respond to emails regarding a shipment
- Answers phone calls regarding basic questions about transportation and order inquiries
- Assist with new hires and onboard training
- Orders equipment and supplies as needed
- Scans Ups/FedEx tracking information and posts inbound confirmation receipts into SAP
- Sends open order report/carrier no show email to each customer
- Inspects the warehouse condition so the operation of the spaces used will be a safer place to work
- Documents all orders over 150 weight capacity as a truckload shipment
- Prepares code labels and safety data sheets as needed
- Exports drop shipment document into Microsoft excel spreadsheet
- Generates shipping manifest
Customer Service Representative
Comfort Products, Inc.
04.2017 - 08.2017
- Keyed in sales order information for SPS distributors and facilities using Sage workshop
- Emailed a daily log sheet of confirmations and purchase orders to SPS company vendors such as Cascade; PEL & Wrights and Fillipis; using Orthotic and Prosthetic products
- Received dropship purchase orders via Microsoft Outlook
- Navigated a search lookup for customers with an account confirmation or purchase order number
- Organized file worksheet orders after billing and invoice entry
- Analyzing the data for errors
- Imported UPS tracking information to update daily sales of billed invoices
- Created postage labels using stamps.com to prepare packages upon shipment
- Carried out a transaction of a purchase sold to walk in customers
- Assisted office managers in small tasks and projects on an as needed basis, such as binding together brochures; Invoice Billing; and taking over the phone orders
Customer Service Representative
Harte Hanks
11.2015 - 02.2016
- Answered all inbound calls for BCBS Association
- Scan documents and print files, when needed
- Provided insurance information for active and retired members
- Quick and efficient caller interaction based upon providing eligibility information to enrollees looking for the best health plan and coverage
Receptionist
NYU Medical Center
03.2010 - 10.2014
- Answered calls, greeting employees and visitors; provided assistance on an as needed basis
- Crossed referenced termination listing, locator, and eliminated duplication of names within Access database
- Verified that all employees were valid NYU employees with valid permits
- Revised all addresses and license plate changes within company database
Education
Certificate - Medical Billing And Coding
Coursera
Pursued A.A.S - Medical Assisting
Mandl School of Allied Health
New York, NYPursued B.A - Business Administration
Berkeley College
New York, NYDiploma -
Pennsbury High School
Fairless Hills, PA12.2005
Skills
- Process invoices, sales orders, purchase orders; maintain all documentation within the billing department
- General clerical duties such as typing, photocopying and ordering supplies
- Excellent computer skills including MS Word, Excel and Outlook
- Greeting Visitors in a professional and timely manner
- Answering and directing phone calls
- Data entry and filing, requiring strong organizational skills and persistent attention to detail
- Additional school course work included practice work cases with ICD-10 and CPT codes
- Familiar with medical terms, Electronic Medical Records and scheduling systems
- Exceptional customer service, easy going personable and polite
Timeline
Inventory Shipping Specialist
Rinchem Co Inc
09.2018 - Current
Customer Service Representative
Comfort Products, Inc.
04.2017 - 08.2017
Customer Service Representative
Harte Hanks
11.2015 - 02.2016
Receptionist
NYU Medical Center
03.2010 - 10.2014
Certificate - Medical Billing And Coding
Coursera
Pursued A.A.S - Medical Assisting
Mandl School of Allied Health
Pursued B.A - Business Administration
Berkeley College
Diploma -
Pennsbury High School
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