Summary
Overview
Work History
Education
Skills
Timeline
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Shaniqua Ross

Shelby,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

PCA

Home Helpers Home Care
02.2025 - Current
  • Implemented individualized care plans, adapting strategies based on client needs and preferences.
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.

Service Administrator

Arbon Equipment - Rite Hite Corporation
04.2023 - 02.2025
  • Receive, log, and prioritize service requests from clients and ensure prompt assignment to appropriate service teams and monitor progress to meet service-level agreements (SLAs).
  • Serve as the main point of contact for client inquiries, providing timely and courteous responses, while keeping clients informed about the status of their service requests and proactively address any concerns.
  • Identify areas for improvement and contribute to process enhancements.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Direct Support Professional

RHA Health Services
06.2018 - 04.2023
  • DSP helps people with disabilities live independently and participate in their community.
  • Establishing a secure, positive environment that nurtures residents' needs, self-expression, and goals
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans

Customer Service/Sales

Convergys
06.2016 - 06.2018
  • Manages incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
  • Participate in training and professional development and put new skills to immediate and meaningful use
  • Foster a positive and pleasant working relationship with members of the customer service sales team
  • Communication with customers on the phoneFamiliarize yourself with current information about services and products avai daily

Education

Diploma -

Statesville high school
06.2012

Skills

  • Time Management
  • Microsoft Word
  • Microsoft Excel
  • Organizational Skills
  • Deescalating escalations
  • CSR
  • Payment Processing
  • Data Entry
  • HIPAA compliance
  • Payment reconciliation
  • File organization
  • Front office operations
  • JDE
  • Salesforce
  • Time management
  • Computer skills
  • Critical thinking
  • Microsoft Excel

Timeline

PCA

Home Helpers Home Care
02.2025 - Current

Service Administrator

Arbon Equipment - Rite Hite Corporation
04.2023 - 02.2025

Direct Support Professional

RHA Health Services
06.2018 - 04.2023

Customer Service/Sales

Convergys
06.2016 - 06.2018

Diploma -

Statesville high school

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Shaniqua Ross