Shaniqua Shadding-Jamison
Hillside,NJ
Summary
Trustworthy Fraud Investigator touting [4 ] years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics and information presentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Fraud Analyst touting [4] years of expertise investigating suspicious activity for company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fraud Investigator
CardWorks Servicing
09.2022 - Current
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Conducted prompt and thorough investigations on referred files.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Implemented internal controls to maintain integrity and accuracy of financial records.
Project Manager/Purchasing Manager
IGM Financial
01.2022 - 08.2022
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented policies to reduce cost and eliminate waste.
- Progressed through various purchasing, warehousing and leadership roles.
- Generated reports, documents and analysis in [ ] for senior management review and approval.
- Serving Clients for USA Government /Canada Winnipeg,Manitoba,Toronto Stock Exchange
- Performed monthly reconciliation of open purchasing orders.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Adjusted procedures to maximize department effectiveness.
Litigation Legal Assistant
US Collection West INC
05.2020 - 12.2021
- Maintained litigation database and document organization for [Type] cases.
- Completed electronic court filings at state and federal levels.
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Managed exhibits, evidence and data related to [Type] legal proceedings.
- Prepared, indexed and developed exhibits such as [Post Judgments , Eviction's ].
- Collaborated with lead attorney and juror specialist to recommend effective strategies for Legal Process of A Suit and cases ].
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Contacted witnesses to testify under oath at court hearings.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Conducted background investigations on defendant.
Litigation Collection Agent
Conns Home Plus Corporate
01.2019 - 12.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Investigated customer credit references and approved credit lines.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Prepared Foods Team Member
Whole Food Market
06.2014 - 12.2018
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Prepared food items by following recipes and product directions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Arranged supplies and equipment between storage and work areas.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Organized food and products by date and maintained adequate supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared all live seafood and adhered to all company food safety and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Removed trash and cleaned kitchen garbage containers.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained high personal grooming standards and uniform presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
Account Executive/Product Demonstration
Advantage Sales And Marketing
10.2011 - 04.2014
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Collaborated with internal teams to develop account strategy.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Serviced accounts and proposed new products and services to maximize revenue.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Created and executed account strategies to translate organizational goals into client activities.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Trained clients on product features and updates to secure buy-in.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Prepared additional quotes for current clients to upsell products and services.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Designed program and maintenance plans to monitor product inventories.
Education
Associate of Science - Project Management
Project Management Institute
Online 05.2021
Associate of Science - Business Administration And Management
Union County College
Cranford, NJ05.2016
High School Diploma -
Barringer High School
Newark, NJ06.2007
Skills
- Creative Solutions
- Communications Strategies
- Asset Location
- Telephone Etiquette
- Program Promotion
- Fraud Investigations
- Closing Procedures
- Client Rapport-Building
- LexisNexis Accurint
- Credit Card Fraud
- Support Service Delivery
- Inbound Phone Calls
- Investigation Techniques
- Client Support
- Customer Transactions
- Dispute Resolution
- Marketing Strategies
- Loss Mitigation
- Fraud and Anomaly Analysis
- Problem Resolution
- Financial Services and Products
- Customer Accounts Management
- Funding Procedures
- Accounts Payable and Accounts Receivable
- Case Management
- Transaction Analysis
- Law Enforcement
- Subpoena Delivery
- Business Correspondence
- Internal Fraud
- Financial Documentation
- Customer Experience
- Litigation Review
- Data Analysis
- Service Delivery
- Marketing Sales
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project IGM Financial ].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Project Management Officer - MAY 2021
- Licensed - Financial Services - Jan 2022
Timeline
Fraud Investigator
CardWorks Servicing
09.2022 - Current
Project Manager/Purchasing Manager
IGM Financial
01.2022 - 08.2022
Litigation Legal Assistant
US Collection West INC
05.2020 - 12.2021
Litigation Collection Agent
Conns Home Plus Corporate
01.2019 - 12.2019
Prepared Foods Team Member
Whole Food Market
06.2014 - 12.2018
Account Executive/Product Demonstration
Advantage Sales And Marketing
10.2011 - 04.2014
Associate of Science - Project Management
Project Management Institute
Associate of Science - Business Administration And Management
Union County College
High School Diploma -
Barringer High School
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