- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Graphic Design
- Participating in local clean-up initiatives
- Community Cleanup
Shaniqua Shaw
Detroit,USA
Summary
Confident in my abilities to make productive decisions with a strong foundation in the medical industry. Expertise in administrative sales and customer relations, eager to pursue a future as a broker representing my own company. Skilled in consulting, problem-solving, business development, and management, excelling at multitasking and thriving under pressure. Passion for Anthropology fuels interest in understanding human connections, making me a natural counselor. Enthusiastic about new experiences and ideas, open to relocating to areas such as Inkster, MI, Troy, MI, or Oak Park, MI. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Financial Services Professional - Insurance Sales Agent - Hybrid Remote(MI)
Bankers Life
02.2025 - Current
- Developed and maintained a portfolio of XX clients, providing them with personalized insurance solutions
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Achieved XX% increase in sales revenue by effectively cross-selling additional insurance products to existing clients
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Conducted thorough risk assessments for potential policyholders to accurately determine coverage requirements
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
Customer Service Representative
Linden Grove
03.2015 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Some College - Customer Service And Relations, CPR License And Medical Administrator
Wayne State University
Detroit, MISkills
- Strong verbal communication
- Proficient in service delivery
- Sales expertise
- Proficient in Microsoft Office
- Experienced in insurance sales strategies
- Long-term financial forecasting
- Target-driven sales success
- Commitment to continuous learning
- Reliable commitment to tasks
- Meticulous attention to detail
- Analytical problem-solving
- Strong task management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved the degree effectively which led to corollary.
- Resolved product issue through consumer testing.
- Collaborated with a team of winner's in the event of expansion.
- Increased customer satisfaction ratings by %15..
- Introduced a new customer service quality.
- Reduced average call handling time by %20.
- New call routing strategies.
- Improving customer service quality.
- Introduced agile project management methodologies.
- Introduced a new streamlined inventory management system.
- Increased website traffic and brand engagement.
Certification
- Property & Casualty License
- Life & Health Insurance License
- Driver's License
- Insurance Producer License
- Personal Lines License
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Flexible work hoursCompany CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programsPaid sick leave401k matchWork from home optionStock Options / Equity / Profit SharingPaid time offTeam Building / Company Retreats4-day work weekTimeline
Financial Services Professional - Insurance Sales Agent - Hybrid Remote(MI)
Bankers Life
02.2025 - Current
Customer Service Representative
Linden Grove
03.2015 - 01.2025
Some College - Customer Service And Relations, CPR License And Medical Administrator
Wayne State University
Similar Profiles
Joseph ArmstrongJoseph Armstrong
Insurance Agent at Bankers LifeInsurance Agent at Bankers Life
Bailey WilliamsBailey Williams
INSURANCE AGENT at BANKERS LIFEINSURANCE AGENT at BANKERS LIFE
Matthew ShafferMatthew Shaffer
Insurance Sales Representative at Bankers LifeInsurance Sales Representative at Bankers Life
Makayla HinsonMakayla Hinson
Crew Member at McDonald'sCrew Member at McDonald's
Ross TappRoss Tapp
Manager In Training, Bartender, Cashier, Service Attendant at Jolly Pumpkin Pizzeria & BreweryManager In Training, Bartender, Cashier, Service Attendant at Jolly Pumpkin Pizzeria & Brewery