Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shaniqua Swailes

Shaniqua Swailes

Waldorf

Summary

Compassionate CNA Student with background in hands-on patient care and support, medical terminology knowledge, and emergency response training. Strengths include effective communication, problem-solving skills, and ability to work under pressure. Proven track record of improving patient comfort, safety, and overall wellbeing during previous healthcare experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Redlobster
Waldorf
02.2015 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Managed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Trained new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Processed payments and handled cash transactions securely.
  • Recommended menu items based on guest preferences and dietary needs.
  • Assisted in resolving customer complaints to ensure satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Residential Counselor

Springdell Center
La Plata
02.2013 - 02.2015
  • Supported residents in daily living skills and personal hygiene routines.
  • Developed individualized care plans tailored to resident needs and preferences.
  • Facilitated group activities promoting socialization and emotional well-being.
  • Monitored resident behavior and reported changes to the clinical team.
  • Collaborated with families to strengthen support systems for residents.
  • Conducted safety checks to ensure a secure living environment for all residents.
  • Assisted in crisis intervention strategies during challenging behavioral incidents.

Education

Associate Degree in Nursing - Nursing

College of Southern Maryland
La Plata, MD
12-2026

Skills

  • Patient care
  • Care planning
  • Crisis intervention
  • Effective communication
  • Food safety standards
  • Team collaboration
  • Time management
  • Conflict resolution
  • Medical terminology
  • Care plan development
  • Wound care
  • Lifting and transferring
  • Vital signs monitoring
  • Patient transfers
  • Infection control practices

Certification

  • CNA 5/20/2025
  • CPR 12/14/2024

References

References available upon request.

Timeline

Server

Redlobster
02.2015 - Current

Residential Counselor

Springdell Center
02.2013 - 02.2015

Associate Degree in Nursing - Nursing

College of Southern Maryland

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