Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shaniqua Swinger

Durham,NC

Summary

Highly communicative Payroll Specialist promoting more than Ten years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and OANET, and UKG. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying mistakes on time sheets.

Overview

6
6
years of professional experience

Work History

Service Coordinator

BAUER COMPRESSORS
11.2022 - Current
  • Work side by side with the Field Service manager to coordinator, schedule and dispatch field tech based on request urgency and location
  • Responsible for the scheduling of Field Service Technicians, using the ERP system (Made2Manage) to obtain information, provide information to callers, prepare monthly and weekly production reports
  • Performs other administrative tasks to support both the branch offices and the Virginia headquarters as assigned and required
  • Coordinate and participate in a weekly phone conference (as scheduled)to provide updates regarding recurring issues or problems to the Manager, Customer Support, with other team members
  • Closing Service Orders, RMA, Shippers & JO Orders
  • Partner with the Field Service Supervisor to determine required hours, number of personnel, and parts and equipment required for service visits and service contracts (annual, bi annual, quarterly scheduled service visits).

Operations/ Payroll Coordinator

APPLEONE EMPLOYMENT
11.2020 - 10.2022
  • Verified and submitted timekeeping information for accurate and efficient payroll processing. Performed overtime, vacation, and sick hours calculations to provide accurate data to the payroll processing database.
  • Compliance Manager- Taxes, I9s- UCSIS Database and Background checks. Ran weekly reports with Data prepared for required spreadsheets
  • Office Support: Answered phones, scheduled Interviews with recruiters, and maintained office organization of online files to support efficiency and professionalism.
  • System Usage- OANet, Webrecruiter, UCSIS website, Docebo, Microsoft Suite, and MS Teams

Office Manager

Claud's Lawn Care
06.2018 - 02.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes while maintaining all AP/ AR Accounts, Daily Bookkeeping
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and creating contracts, business letters, and records. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Payroll- Calculated overtime, vacation sick hours and other categories of time. Gathered timesheets to prepare weekly payroll data for processing; Tracked and applied tax liens, child support, and other types of wages.

Education

Bachelor of Arts - Bachelor of Arts in Business

SNHU
01.2025

Skills

  • Team Leadership
  • Proficiency in Office programs
  • Project Planning
  • Telephone communication
  • Accurate Recordkeeping
  • Client Advocacy
  • Notetaking and documentation
  • New hire processing
  • Regulatory Compliance
  • Maintaining employee records
  • HR Support

Additional Information

Authorized to work in the US for any employer

United States Navy Veteran

Timeline

Service Coordinator

BAUER COMPRESSORS
11.2022 - Current

Operations/ Payroll Coordinator

APPLEONE EMPLOYMENT
11.2020 - 10.2022

Office Manager

Claud's Lawn Care
06.2018 - 02.2021

Bachelor of Arts - Bachelor of Arts in Business

SNHU

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Shaniqua Swinger