Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniqua Towler

Pittsburgh,PA

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Head Volleyball Coach

Propel Montour Middle School
Pittsburgh, PA
09.2023 - Current
  • Designed or used assessments to monitor student learning outcomes.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Always Passionate cleaning Service

Owner
Pittsburgh , PA
05.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Quality Assurance Specialist

Centene
08.2018 - Current
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Reported problems and concerns to management.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Developed and implemented procedures to meet product quality standards.
  • Reviewed production processes and identified potential quality issues.

Customer Service Representative

PA Health Wellness
12.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Oliver High School
Pittsburgh Pa

Skills

  • Monitoring Visits
  • Sound Quality Management Techniques
  • Correction Action Planning
  • Conduct Monitoring
  • Quality Assurance
  • Problem-Solving Skills
  • Sound Decision-Making Abilities
  • Monitoring Visits
  • Establishing and Enforcing Policy
  • Test Case
  • Audit Reports
  • Compliance Certifications
  • Collaboration Skills
  • Internal Audits
  • Team Leadership
  • Verbal and Written Communication
  • Quality Improvement
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Quality Assurance Controls
  • Continuous Improvement
  • Quality Assurance Procedures
  • Multitasking Abilities
  • Regulatory Requirements
  • Training Junior Team Members
  • Quality Reviews
  • ICD-10 Coding
  • Communication Expertise
  • Daily Logs
  • Customer Satisfaction

Timeline

Head Volleyball Coach

Propel Montour Middle School
09.2023 - Current

Always Passionate cleaning Service

Owner
05.2023 - Current

Quality Assurance Specialist

Centene
08.2018 - Current

Customer Service Representative

PA Health Wellness
12.2017 - 03.2019

High School Diploma -

Oliver High School
Shaniqua Towler