Shaniqua Washington
Birmingham
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Forklift Operator
Dollar General Distribution Center
07.2022 - 11.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Assistant Manager
Family Dollar
06.2020 - 03.2022
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Atento
08.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Simply 10
11.2016 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Certificate Of Technical Studies - Dental Assistant
Fortis College
Birmingham, ALHigh School Diploma -
A.h. Parker High School
Birmingham, AL05.2017
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
Certification
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
- Forklift Certification
- CPR/AED Certification
Timeline
Forklift Operator
Dollar General Distribution Center
07.2022 - 11.2023
Assistant Manager
Family Dollar
06.2020 - 03.2022
Customer Service Representative
Atento
08.2018 - 05.2020
Retail Sales Associate
Simply 10
11.2016 - 07.2017
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
- Forklift Certification
- CPR/AED Certification
Certificate Of Technical Studies - Dental Assistant
Fortis College
High School Diploma -
A.h. Parker High School
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