Shaniqua Whindleton
Vancouver,WA
Summary
Dynamic and results-driven Business Owner with a strong foundation in entrepreneurship, marketing, and customer relations. Proven ability to develop and execute strategic marketing plans, identify growth opportunities, and drive sales in the baking industry. A creative problem-solver and analytical thinker, skilled in team building, leadership and employee motivation. Adept at independent decision-making, sound judgment, and operational management to positively impact business success. Highly organized and detail-oriented, excelling in managing multiple priorities with a proactive and solutions-focused approach. Passionate about delivering exceptional customer experiences, fostering strong relationships and maintaining professional and effective communication. Dedicated to continuous learning and taking on new challenges to support business and team goals.
Overview
15
15
years of professional experience
Work History
Business Owner/Baker
BOSS LAYDEEZ, LLC
12.2018 - Current
- Oversee daily operations, ensuring efficiency and profitability.
- Conduct market research to stay competitive and identify trends.
- Manage budgets, accounts, and cost controls to optimize financial performance.
- Generate quarterly reports to assess operational success and areas for improvement.
- Develop strategies to drive sustainable business growth.
- Deliver exceptional customer service, assisting clients with product selection.
- Create and manage promotional campaigns to boost sales and engagement.
- Resolve customer concerns with a solution-focused approach.
- Set competitive pricing based on market trends.
- Design menus featuring gluten-free, vegan, and specialty desserts.
- Ensure consistent product quality through precise preparation and baking.
- Package and label goods with detailed ingredient descriptions.
- Maintain compliance with health and safety regulations.
- Maintain administrative records to track sales and operations.
- Prepare, package, and deliver orders, managing all shipping logistics.
- Assess supplier quality to maximize efficiency and cost control.
Behavioral Health Specialist
The New Y-CAPP, Therapeutic Day Treatment
05.2017 - 08.2019
- Provided direct mental health services to at-risk youth, including psychoeducational groups, individual counseling and crisis intervention.
- Conducted one-on-one counseling sessions with clients experiencing ADHD, Anxiety, Depression, bipolar, IED, and other behavioral disorders and developed individualized treatment plans.
- Facilitated BIRP (Behavior, Intervention, Response, and Plan) documentation to track client progress.
- Developed and implemented behavior strategies, reinforcing expectations and rewarding positive behaviors for groups of 6–8 students.
- Conducted functional behavior assessments, preference assessments, and skill evaluations to determine behavioral triggers and intervention strategies.
- Referred clients to appropriate treatment resources and community services as needed.
- Worked collaboratively with mental health professionals, school personnel, and families to provide consistent care.
- Attended school review teams, staff meetings, and other client-related discussions to support care coordination.
- Prepared and submitted prior authorization forms to ensure continued services.
- Managed discharge processes and completed necessary documentation upon client release.
- Maintained compliance with incident reporting, including restraint forms and crisis intervention documentation.
Case Manager
Behavioral Health Services of Virginia
02.2017 - 02.2018
- Provided direct mental health services to at-risk youth and children with mental illness within home and community setting; managing 3-4 clients with up to 10 hours of weekly one-on-one direct care.
- Conducted behavioral monitoring, intervention planning, and crisis management to ensure client stability.
- Assisted clients with accessing community resources, educational support, and transitional services.
- Maintained accurate case documentation, including daily progress notes (using BIRP format), pre & master individual service plans, quarterly reports and treatment evaluations.
- Maintain weekly/daily communication with school personnel, physicians, social workers, therapeutic day treatment counselors, and parents/guardians to maintain positive relationships with those involved with the client.
- Provided transportation for clients to community settings and medical appointments as needed.
Therapeutic Day Treatment Counselor
Each One Counts Youth and Family Services
01.2016 - 10.2016
- Provided mental health services to at-risk youth and clients with various disorders, including ADHD, ODD, ADD, and DBD; managed caseload of 6-8 clients.
- Conducted one-on-one sessions and facilitated daily lesson plans and educational group sessions to support emotional and behavioral growth.
- Assisted clients in understanding and working toward Individualized Service Plan (ISP) goals.
- Completed initial ISPs, Master ISPs, daily progress notes, and quarterly reports to document client progress.
- Delivered safe and reliable transportation for clients to and from sessions.
- Maintained effective communication with school staff, parents, co-workers, and management to support client progress.
- Maintained confidentiality and adhered to HIPAA regulations in all client interactions and documentation.
- Tracked daily attendance for accurate billing and compliance.
- Attended weekly supervision meetings with clinical supervisors and fellow TDT counselors to enhance treatment strategies.
Site Director
Minnieland SACC Program
08.2014 - 12.2015
- Managed program operations, paperwork, and child records to comply with state licensing requirements.
- Supervised and evaluated childcare staff, providing coaching and professional development to optimize the learning environment.
- Developed and maintained budget controls, ensuring efficient resource utilization while minimizing costs.
- Oversaw safety requirements, inspections, and certifications, successfully meeting annual licensing review standards.
- Planned and monitored curriculum and program activities, collaborating with teachers to create engaging learning experiences.
- Monitored child progress, interactions, and behaviors, regularly communicating findings with parents.
- Built strong relationships with parents and families, fostering a positive and supportive childcare environment.
- Attended professional meetings and conferences to enhance program quality and maintain compliance with industry best practices.
Crew Member Team Leader
McDonalds
02.2010 - 06.2014
- Provided fast, friendly, and efficient service to ensure a positive dining experience for customers.
- Assisted with taking orders, handling cash transactions, and operating POS systems accurately and efficiently.
- Resolved customer inquiries and concerns with professionalism and a positive attitude.
- Collaborated with team members and management to maintain a fast-paced and productive work environment.
- Assisted in training new employees, ensuring they understood proper procedures and customer service expectations.
- Adapted quickly to changing demands and multitasked effectively to keep service running efficiently.
- Maintained high standards of food safety, sanitation, and cleanliness in compliance with company and health regulations.
- Prepared and assembled food orders according to company guidelines and quality standards.
- Stocked and organized inventory to ensure smooth restaurant operations during peak hours.
Education
MBA - Business Administration
Longwood University
Farmville, VA05-2021
Master of Arts - Human Services Counseling: Marriage And Family
Liberty University
Lynchburg, VA05-2016
Bachelor of Science - Counseling Psychology
Chowan University
Murfreesboro, NC05-2014
High School Diploma -
Riverbend High School
Fredericksburg, VA06-2010
Skills
- Business Management
- Business Development
- Business Administration
- Customer service and relations
- Financial Management & Transactions
- Profit and Loss Analysis
- Verbal and Written Communication
- Attention to detail
- Product development
- Analytical and Critical Thinking
Timeline
Business Owner/Baker
BOSS LAYDEEZ, LLC
12.2018 - Current
Behavioral Health Specialist
The New Y-CAPP, Therapeutic Day Treatment
05.2017 - 08.2019
Case Manager
Behavioral Health Services of Virginia
02.2017 - 02.2018
Therapeutic Day Treatment Counselor
Each One Counts Youth and Family Services
01.2016 - 10.2016
Site Director
Minnieland SACC Program
08.2014 - 12.2015
Crew Member Team Leader
McDonalds
02.2010 - 06.2014
MBA - Business Administration
Longwood University
Master of Arts - Human Services Counseling: Marriage And Family
Liberty University
Bachelor of Science - Counseling Psychology
Chowan University
High School Diploma -
Riverbend High School
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