Shaniqua Davis
Aspiring Project Manager
Brooklyn,NY
Summary
A strong team player who is skilled in Customer Service, Social Media Marketing, and Program Planning supported by hands-on experiences in retail, self employment, and business communication together with an impending Bachelor of Arts degree. Highly creative and resourceful bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Along with experience in Instagram and TikTok advertisements, post, and content creation. Excellent leadership experience in event coordination, program planning, and expenditure control with keen attention to deal and ability to complete administrative tasks while managing multiple tasks and meeting stringent deadlines. Enhances customer experiences by employing service-oriented behaviors, quick thinking abilities, understanding customer desires and providing customized solutions to build loyalty. Optimistic and enthusiastic with a dedication to lifelong learning.
Overview
5
5
years of professional experience
Work History
Small Business Owner - Hairstylist
S Davis Enterprises
03.2021 - Current
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports through Square Appointment and Excel.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Monitored daily cash discrepancies and inventory shrinkage.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media (TikTok & Instagram) advertisements to generate leads and maximize brand identity to +269% in the last 90 days reaching 7,272 additional accounts.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created custom logos, business cards, flyers, and Instagram posts through various graphic designing tools such as Canva, Phonto, SuperimposeX to decrease expenses.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Developed loyal following of clients by providing high-quality services and rewarding returns.
- Distributed business cards outside of salon to generate new business.
- Educated clients on product benefits to increase product sales and hair health.
- Maintained 85% of return customers through precise styling of clients' hair.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand through Square Appointment.
- Recorded notes for future reference about customer preferences and services delivered.
- Designed creative digital displays used in online advertising.
- Customized brand message to reach and capture target audience interest and drive engagement.
Client Service Professional-Seasonal
H&R Block
01.2023 - 04.2023
- Offered personalized solutions to meet customer requirements and close sales.
- Helped large volume of 50+ customers daily with positive attitude and focus on customer satisfaction.
- Collaborated with 10 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by emptying trash cans, and wiping down surfaces.
- Assisted colleagues with special projects in goal to increase digital services areas to uphold strict service standards.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to ~50 customers daily after completed sales to suggest additional service or product purchases.
- Responded to ~25 customer calls and emails daily to answer questions about products and services.
- Prepared and submitted daily reports to keep management informed of sales activities and progress.
- Created and maintained detailed database in Appointment Manager and Work Center to develop promotional sales.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Purchasing Assistant
Columbia Nano Initiative
01.2019 - 12.2022
- Established relationships with vendors to support access to latest product information and pricing.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Monitored incoming orders and tracked progress to meet deadlines.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in Quartzy and Notifii to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Monitored budget after each purchase through Excel data entry updates
- Verified receipt of items by comparing items received to items ordered with suppliers.
Founder & Hairstylist
Exclusive Beauty On Campus Salon
09.2019 - 05.2022
- Collaborated with 4 hairstylist to meet needs of college students surrounding availability and affordability.
- Communicated business performance, forecasts and strategies to college Dean and President for space to conduct services.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed strong partnerships with other on campus organizations such as Caribbean Student Association and Columbia Organization of Rising Entrepreneurs to allow for collaboration and more significant opportunities for growth.
- Designed creative digital displays used in online advertising.
- Created logos and Instagram post for business expansion.
Barista
Starbucks
12.2019 - 02.2021
- Packaged ~50 drinks and food items for customer purchase daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained 5 new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Bookkeeper
Conquest Empire
01.2020 - 12.2020
- Posted daily receipts and payments in accordance with business accountant protocols.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Excel.
Crew Member
Chipolte
02.2018 - 06.2018
- Cleaned and maintained all areas of restaurant to maintain sanitary policy.
- Cooked, prepared and bagged food for ~25 customers daily.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Collaborated with team members to complete orders.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Worked well with teammates and accepted coaching from management team.
Administrative Intern-Seasonal
Esthetic Dental Spa
03.2018 - 03.2018
- Created and updated records and files to maintain document compliance.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Sorted mail and dispersed to correct departments and employees.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained tidy and professional office space to give positive first impression to visitors.
Education
Bachelor of Arts - Psychology
Columbia University in The City of New York
New York, NY05.2023
Skills
- Personnel Management
- Client Rapport-Building
- Cash Register Operations
- Operational Efficiency
- High-Volume Environments
- Quality Control Standards
- Data Presentation
- Database Management
- Financial Consulting
- Customer Support
- Corporate Social Responsibility
- Project Management
- Business Growth and Retention
- Financial Management
- Business Marketing
- Providing Feedback
- Balance Sheets
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can do all things through Christ who strengths me.
Philippians 4:13
Timeline
Client Service Professional-Seasonal
H&R Block
01.2023 - 04.2023
Small Business Owner - Hairstylist
S Davis Enterprises
03.2021 - Current
Bookkeeper
Conquest Empire
01.2020 - 12.2020
Barista
Starbucks
12.2019 - 02.2021
Founder & Hairstylist
Exclusive Beauty On Campus Salon
09.2019 - 05.2022
Purchasing Assistant
Columbia Nano Initiative
01.2019 - 12.2022
Administrative Intern-Seasonal
Esthetic Dental Spa
03.2018 - 03.2018
Crew Member
Chipolte
02.2018 - 06.2018
Bachelor of Arts - Psychology
Columbia University in The City of New York
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