Summary
Overview
Work History
Education
Skills
Certification
Timeline

Shaniquah Ford

Rocky Mount,NC

Summary

Dedicated professional with knowledge of service delivery and proven multitasking and fast learning abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Machine Operator

B4V Tech, Cummins,
02.2023 - Current
  • Operators machine
  • Gage Parts
  • Completes Tool Changes
  • Lockout tagout machine when going inside machine
  • Maintain proper paperwork daily
  • Maintain clean environment
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

3rd Shift Site Supervisor

Allied Universal Security/Cummins
10.2022 - 02.2023
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Supervised team of 4-6 security personnel during shift.

Senior production lead

Bridgestone Americas
Wilson, NC
05.2018 - 01.2022
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Trained workers in proper operation, calibration and maintenance of production line equipment.
  • Handled production line documentation for waste, downtime and output.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
  • Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
  • Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
  • Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
  • Collaborated with other departments to optimize production workflows.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.

Customer Service Rep.

Alorica
01.2017 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Assistant Quality Control Manager

Sorrentino Maraini
09.2014 - 07.2016
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Inspected products and worker progress throughout production.
  • Reported production malfunctions to managers and production supervisors.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.

Education

Bachelor of Science In Business With Assoc.of Arts -

University of Phoenix , Phoenix, AZ
04.2026

High school diploma -

Nash Central High School, Rocky Mount, NC
05.2006

Skills

  • Strategic Thinking
  • Adaptive Written Communication
  • Information Literacy
  • Decision Making
  • Written Communication
  • Problem Solving
  • Decision Making in Communication
  • Communicator
  • Team Player
  • Learner
  • Achiever
  • Machine Operation
  • Gaging
  • LK reading
  • Tooling
  • Computer Operation
  • Assembly
  • Quality Control
  • Customer Service
  • Quality Assurance
  • Microsoft Office
  • Quality Inspection
  • Word Processing
  • Microsoft Word
  • Time Management
  • Laboratory Experience
  • Sales
  • Management
  • Manufacturing
  • Active Learning
  • Attention to Detail
  • Shipping and Labeling
  • Computer Skills
  • Project Management
  • Personnel Records
  • Certified Security Supervisor
  • Interviews and Interrogations
  • Community Events
  • Surveillance
  • Staff Discipline
  • AED Certified
  • Investigations Expertise
  • Employee Performance Evaluations
  • Security Officer Training
  • Skilled in Conflict Resolution
  • Compliance Management
  • Team Leadership
  • Staff Management
  • File and Records Management

Certification

  • Career Readiness certification (Bronze)
  • CPR and AED Certification
  • Phlebotomy Certification

Timeline

Machine Operator - B4V Tech, Cummins,
02.2023 - Current
3rd Shift Site Supervisor - Allied Universal Security/Cummins
10.2022 - 02.2023
Senior production lead - Bridgestone Americas
05.2018 - 01.2022
Customer Service Rep. - Alorica
01.2017 - 05.2018
Assistant Quality Control Manager - Sorrentino Maraini
09.2014 - 07.2016
University of Phoenix - Bachelor of Science In Business With Assoc.of Arts,
Nash Central High School - High school diploma,

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Shaniquah Ford