Shaniqual Alex
Dallas,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service/Retail Associate
Wonders
09.2020 - Current
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 75% annually
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns help
- IPS
Customer Service Representative
State Farm
03.2019 - 08.2020
- Assist agents and their staff with product policy or procedures telephone inquiries questions and service request identifies researches and respond to questions or issues related to investment planning services retirement planes accounts regulations legislation
- Document every call including every detail any transaction agents was assisted in making.
Customer Service/Cashier
Walmart
09.2017 - 02.2019
- Maintain all assigned in a salary areas in department areas in a clean neat and sanitizer sanitary mana satisfying customer needs assist in enhancing productivity and efficient operations of the department cross performs in all areas to ensure that merchandise size and ticketing and presentation are to company standards.
Patient Care Coordinator
AllianceRx Walgreens Prime
07.2018 - 11.2018
- Understand medical conditions medications and other instructions
- Coordinate patient care services and accept copay payments answer internal calls external calls register patients and obtain accurate insurance information following proper protocols document all activities according to the guidelines
Customer Service Associate
Ross Dress For Less
11.2016 - 04.2017
- Provide excellent customer service while being responsive to customer needs maintain all assigned areas and departments in a clean neat and sanitary manner assistant enhancing productivity in efficient operations of the department
Mortgage Customer Service Representative
ggp, Ditech Financial LLC
07.2014 - 03.2017
- Answer internal calls external calls and work calls from message Center and response to customer request about their mortgage
- Answer any questions about the escrow accounts and any questions about the balance on the mortgage
- Bill customer relations by active listening and resolving complaints quickly efficiently and accurately.
Customer Service Representative
Optum
09.2014 - 06.2016
- Answer incoming phone calls from customers and identify the type of assistance to customer needs ensure the member has the information and documentation needed for a positive experience and relationship as an UnitedHealthcare group member reviewing and researching incoming healthcare clients from members and providers and ensure the proper benefits or apply to each claim by using the appropriate process and procedures
Education
Dallas Can Academy
Dallas, TX06.2007
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft excel
- Microsoft word Leadership
Timeline
Customer Service/Retail Associate
Wonders
09.2020 - Current
Customer Service Representative
State Farm
03.2019 - 08.2020
Patient Care Coordinator
AllianceRx Walgreens Prime
07.2018 - 11.2018
Customer Service/Cashier
Walmart
09.2017 - 02.2019
Customer Service Associate
Ross Dress For Less
11.2016 - 04.2017
Customer Service Representative
Optum
09.2014 - 06.2016
Mortgage Customer Service Representative
ggp, Ditech Financial LLC
07.2014 - 03.2017
Dallas Can Academy
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