Summary
Overview
Work History
Education
Skills
Timeline
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SHANIQUA M LEWIS

Tampa,FL

Summary

State-Certified Nursing Assistant offering outstanding patient-facing experience. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.


Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.


Overview

14
14
years of professional experience

Work History

Family

Caregiver
11.2020 - Current
  • Companionship and emotional support.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Bathing and grooming.
  • Helping with dressing.
  • Communicating with doctors and monitoring medications.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Service Associate

RandstadUSA
12.2014 - 05.2020
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained organized work area by cleaning and removing hazards.
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.

Pharmacy Technician/Customer Service Associate

Walgreens
03.2012 - 12.2019
  • Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.

Crew Member

Popeyes Louisiana Kitchen
02.2010 - 04.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Certified Nursing Assistant Received - Nursing Assistant

Oakton Community College
Des Plaines, IL
12.2022

First Aid/CPR Certified Received -

Oakton Community College
Des Plaines, IL
09.2022

Associate of Applied Science - Law Enforcement

Oakton Community College
Des Plaines, IL
06.2017

High School Diploma - undefined

Niles North HS
Skokie, IL
05.2010

Skills

  • Problem-solving abilities
  • Safety training
  • Relationship and team building
  • POS systems
  • Equipment operation
  • Active Learning
  • Team Leader
  • Confidential Document Control
  • Multitasking and Organization

Timeline

Family

Caregiver
11.2020 - Current

Customer Service Associate

RandstadUSA
12.2014 - 05.2020

Pharmacy Technician/Customer Service Associate

Walgreens
03.2012 - 12.2019

Crew Member

Popeyes Louisiana Kitchen
02.2010 - 04.2015

Certified Nursing Assistant Received - Nursing Assistant

Oakton Community College

First Aid/CPR Certified Received -

Oakton Community College

Associate of Applied Science - Law Enforcement

Oakton Community College

High School Diploma - undefined

Niles North HS

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SHANIQUA M LEWIS