Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shaniqua R. Martin

Sandy Springs,GA

Summary


Dedicated professional with strong leadership, problem-solving, and customer service skills. Skilled in streamlining operations to enhance efficiency and reduce costs. Proficient in building and maintaining relationships with diverse stakeholders, fostering an engaging and collaborative work culture. Experienced in team building, employee engagement, and delivering quality service. Organized, detail-oriented, and capable of managing multiple projects with accuracy and a positive attitude. Seeking a full-time role to leverage interpersonal, time management, and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Event Manager-Contract

Google Pixel
03.2024 - Current
  • Supervised and trained a team of 20+
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.


Market Manager-Contract

FORD
04.2023 - Current
  • Supervised a team of 8+
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted regular market research to stay informed of industry trends and inform business strategy decisions.

Tour Manager-Contract

Smart Water
03.2023 - 05.2023
  • Supervised a team of 4+ brand leads
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Tour Manager

T-Mobile
01.2023 - 03.2023
  • Supervised a team of 6+ brand leads
  • Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.


Customer Service Representative, Online Representative

Xerox, Conduent, Sam’s Club Division
02.2017 - 02.2018
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers with online memberships, returns, and various trouble shooting.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.


Education

Texas Southern University
Houston, TX

Skills

  • Leadership, Training, Problem-Analysis and Problem- Solving
  • Proficiently understands sales pipeline by tracking, KPI’s, SLA’s,
  • Coaching team members to exceed targets
  • Consistent Sales Quota Achievement for team
  • Customer Retention Strategies
  • Liaison between sales team and shareholders
  • Managing Cross functional teams and roles
  • Key Customer Account Management
  • CRM Software
  • Data Evaluation
  • Empathy
  • Teamwork
  • Consulting to prevent client churn
  • Process Optimization
  • Conflict Mediation
  • Managing teams 10-25 members
  • Conflict Resolution
  • New Product Promotion
  • Microsoft Office, Microsoft Excel, Microsoft Word, Zoom, Salesforce(CRM),

Accomplishments

  • Professionally executed 3 key concurrent contracts in 2024 and exceeded brand market share for each
  • Supervised team of 30 staff members with full customer satisfaction



Timeline

Event Manager-Contract

Google Pixel
03.2024 - Current

Market Manager-Contract

FORD
04.2023 - Current

Tour Manager-Contract

Smart Water
03.2023 - 05.2023

Tour Manager

T-Mobile
01.2023 - 03.2023

Customer Service Representative, Online Representative

Xerox, Conduent, Sam’s Club Division
02.2017 - 02.2018

Texas Southern University

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Shaniqua R. Martin