SHANIQUA STEVENSON
Euless,TX
Summary
- Previous Food Service business owner with over 15 years of exceptional customer service experience.
- Highly-motivated professional with desire to take on new challenges and a career in a creative growth-oriented organization that offers diverse job responsibilities and the potential for advancement, as well as, meaningful contributions to local businesses and/or community. Strong worth ethic, adaptability and exceptional interpersonal skills and adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market
Dallas, TX
05.2022 - Current
- Responsible for supervising the front end cashiers
- Cashier Work at a Healthy alternative grocery store
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Owner/Operator
Trap Crabs Seafood, LLC
Pensacola, FL
01.2018 - 06.2022
- Preparation of Quality Southern Styled Seafood
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed sales presentations to promote product and brand benefits.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income and expenses.
City Mail Carrier
United States Postal Service, USPS
Pensacola, FL
07.2013 - 07.2021
- Responsible for sequencing incoming DPS mail, SPRs, and Packages
- Providing quick and efficient deliveries to the customers homes and businesses
- Proficient and trained in driving/operating all US Mail delivery vehicles
- Providing quality customer service while also suggesting products and services provided by the Postal Service to continue generating new and returning customers
- Handled undeliverable mail in accordance with established procedures.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Furnished customers with postal information and provided change of address information and other related postal forms.
Customer Care Specialist
Citicorp Credit Services
Jacksonville, FL
08.2011 - 03.2013
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Sales Auditor
Convergys- Cust. Serv
Jacksonville, FL
01.2010 - 08.2011
- Responsible for using soft skills to effectively solve any customer service issues customers had before accounts weren’t routed over to local branches
- Soft Sales Representative, ability to up sale payment options in order to ease the billing process for both the customer and the company
- Detected errors due to technology malfunction or accounting inaccuracies and implemented resolution procedures.
- Supported efficient accounting operations with high-quality administrative support.
- Identified potential fraudulent activity and worked with management to create loss prevention plans.
Education
Business Administration And Management
Tallahassee Community College
true04.2023
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06.2009
Skills
- Team Leadership
- Adaptability and Dependability
- POS System
- Store Opening and Closing
- Customer Service
- Complaint Resolution
- Positive Attitude
- Cash Handling
- Customer Relations
- Work Task Prioritization
- Detail-Oriented
- Problem-Solving
- Reliable and Responsible
Timeline
Head Cashier
Sprouts Farmers Market
05.2022 - Current
Owner/Operator
Trap Crabs Seafood, LLC
01.2018 - 06.2022
City Mail Carrier
United States Postal Service, USPS
07.2013 - 07.2021
Customer Care Specialist
Citicorp Credit Services
08.2011 - 03.2013
Sales Auditor
Convergys- Cust. Serv
01.2010 - 08.2011
Business Administration And Management
Tallahassee Community College
High School Diploma -
Samuel W. Wolfson High School
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