SHANIQUE BLYTHE
Wellington,USA
Summary
Dynamic hospitality professional with expertise in event planning and guest relations, developed at Main Event Entertainment Group Ltd. Proven ability in logistics management and strategic organization, contributing to higher event success rates. Proficient in team training and contract negotiation, ensuring operational excellence and elevated customer satisfaction.
Overview
16
16
years of professional experience
Work History
Banquet Server
Wycliffe Golf & Country Club
Wellington, Florida
10.2024 - Current
- Welcome guests and assist with seating arrangements
- Manage food and beverage orders in collaboration with kitchen staff.
- Ensured guest requests were addressed, enhancing service quality at banquets.
- Ensure compliance with Health and Safety guidelines.
- Supported management in planning event logistics.
- Convey orders, allergies, and special requests to the relevant staff.
- Facilitate efficient event planning.
- Assist with inventory, including food, equipment, and operational materials.
- Allocate tasks to team members effectively.
Event Planner & Designer
Main Event Entertainment Group Ltd
Kingston, Jamaica
01.2018 - 02.2024
- Planned diverse events, regardless of size.
- Designed event aesthetics according to client specifications.
- Managed schedules for allocated projects.
- Assessed service providers to determine best bids for convention operations.
- Directed a team of skilled contracted workers and laborers to meet project objectives during planning and execution phase.
- Collaborated with staff on requirements and coordinated event activities.
- Proposed ideas tailored to client requirements, fostering successful event outcomes by optimizing venue selection and budget allocation.
- Organized event rental logistics and preparations efficiently.
- Monitored customer satisfaction and event goals.
- Reviewed and implemented company policies with personnel to coordinate smooth setup and event services.
- Utilized client feedback for post-event evaluations to document outcomes.
- Managed recruitment and oversight of support staff and volunteers for event requirements.
- Maintained detailed records of budgetary expenses encompassing labor, material, and service costs for each event.
- Secured necessary permits for events.
Customer Service Manager
Unicomer Jamaica Limited -Trading as Courts
Kingston, Jamaica
06.2015 - 09.2016
- Aligned departmental goals with organizational objectives.
- Established necessary guidelines to attain objectives and KPIs.
- Ensured timely branch disbursement and accurate information collection for the finance department.
- Authorized and evaluated all refund requests from checks.
- Oversaw periodic reports done by technical/customer service representatives.
- Formulated long-term strategies for ongoing enhancement.
- Conduct training sessions for onboarding employees.
- Directed team tasks while managing incoming and outgoing calls.
- Guided customers effectively addressing their concerns.
- Maintained up-to-date knowledge of company products and services.
- Developed strategies to manage peak times efficiently.
- Cultivated and sustained strong connections with team members and supervisors.
Front Desk Supervisor
Knutsford Court Hotel
Kingston, Jamaica
07.2012 - 06.2015
- Oversaw all front desk activities.
- Serve as the acting manager during operational absences.
- Recruited key talent to strengthen the core team.
- Supervised department's operational budget.
- Formulated strategies enhancing customer service.
- Facilitated training and evaluation of team members.
- Handled daily resolution of customer complaints and inquiries.
- Collaborated effectively with the night auditor.
- Monitored staff efficiency and offered constructive feedback for enhancement.
- Balanced accounts by verifying cash and other payments at end of shift.
- Monitored VIP reservations and updated systems to manage suite assignments.
- Addressed guest complaints by thoroughly researching issues.
- Oversaw front desk financial operations.
- Optimized staff schedules to ensure adequate coverage.
- Conducted extensive research to compile data for operational reports.
Trainee Manager
Lutsen Resort
Lutsen, USA
06.2011 - 06.2012
- Performing an intensive regime on the duties of Rooms Division Manager, this includes understanding the needs of the general manager and how to perform those tasks that will be required to run this department
- Developing and demonstrating property and accommodation knowledge
- Participate in managerial meetings and understanding how to function as a manager in the rooms division department
- Perform staff inspection and able to give direction to others with managerial skills that have been imparted
- Ability to schedule staff based on the daily routines and needs of the department
- Understanding guest expectations
- Understanding the requirements and regulations of the department while being implemented and working well as a team member
- Develop and demonstrate excellent guest service skills
- Develop and demonstrate property, accommodation and amenities knowledge
- Sales, including making reservations, describing accommodation, amenities, specials and packages
- Money handling and guest account management
- Guest registration and checkout
- Learning and using Guest negotiation strategies
- Learning and practicing opening and closing duties
- Understanding the computer and telephone system used for the front desk while working as a team member
Event Planning Assistant
Orange Lake Resort
FL
05.2009 - 08.2009
- Research, develop, plan and execute special events and activities to create a happy and memorable experience for guests whilst promoting customer loyalty and guest satisfaction
- Appointed supervisory position to pilot special events within two months of arrival
- Successfully Coordinated and executed some of the largest events
Education
Bachelor of Science - Hospitality Entertainment and Tourism Management
Excelsior Community College
Kingston06.2010
Associate of Science - Hospitality and Tourism Management
Excelsior Community College
Kingston09.2009
Skills
- Logistics management
- Contract Executions
- Training
- Strategic Organization
- Analytical Problem Solving
- Pricing Negotiation
- Time management
- Event setup and breakdown
- Attention to detail
- Decision-making
- Guest relations
- Hospitality service expertise
Timeline
Banquet Server
Wycliffe Golf & Country Club
10.2024 - Current
Event Planner & Designer
Main Event Entertainment Group Ltd
01.2018 - 02.2024
Customer Service Manager
Unicomer Jamaica Limited -Trading as Courts
06.2015 - 09.2016
Front Desk Supervisor
Knutsford Court Hotel
07.2012 - 06.2015
Trainee Manager
Lutsen Resort
06.2011 - 06.2012
Event Planning Assistant
Orange Lake Resort
05.2009 - 08.2009
Bachelor of Science - Hospitality Entertainment and Tourism Management
Excelsior Community College
Associate of Science - Hospitality and Tourism Management
Excelsior Community College
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