Shanique Bryan
Agar,SD
Summary
Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping and Laundry Attendant
Sutton Bay Golf
Agar, SD
04.2024 - Current
- Emptied trash receptacles throughout the property.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Organized closets with hangers for guests' clothing items.
- Ensured that all health standards were met during cleaning operations.
- Reported any maintenance issues or damage to supervisors immediately.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Kept work area neat, clean and organized at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Transported laundry in carts and sorted dirty items by load type.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
Barista
Starbucks
Mackinac Island, MI
07.2022 - 11.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Stocked shelves with ingredients needed to make coffee drinks.
Cook
Yellowstone Club
Big Sky, Montana
11.2023 - 04.2024
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Resolved customer complaints regarding food quality or services provided.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Supervised and trained kitchen staff on proper preparation techniques.
- Organized storage areas for efficient usage of space.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
Front Desk Agent
mackinaw seasonal Resorts
Mackinaw City, MI
04.2023 - 11.2023
- Assisted with check-in and check-out procedures for guests.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Assisted with luggage handling for incoming guests.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
Server
Naples Grande Beach Resort
Naples, FL
04.2021 - 11.2021
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
Education
GED -
William Knibb High School
Jmaiaca06-2015
Food And Nutrition
Heart Trust NTA
Jamaica01-2015
Waitress
Community College
Jamaica05-2014
High School Diploma -
William Knibb High School
Jamaica06-2013
Skills
- Information Security
- Appointment Scheduling
- Account updating
- Scheduling
- Data Entry
- Paperwork Processing
- Call Management
- Quality Assurance Controls
- Positive and professional
- Time management abilities
- Interpersonal Skills
- Goal Setting
- Written Communication
- Multitasking
- Team Development
- Self Motivation
- Active Listening
- Compassion and Empathy
- Healthcare regulations
Languages
English
Professional
Certification
Certified Waitress
Timeline
Housekeeping and Laundry Attendant
Sutton Bay Golf
04.2024 - Current
Cook
Yellowstone Club
11.2023 - 04.2024
Front Desk Agent
mackinaw seasonal Resorts
04.2023 - 11.2023
Barista
Starbucks
07.2022 - 11.2024
Server
Naples Grande Beach Resort
04.2021 - 11.2021
GED -
William Knibb High School
Food And Nutrition
Heart Trust NTA
Waitress
Community College
High School Diploma -
William Knibb High School
Similar Profiles
Rahjen Marlon MoodleyRahjen Marlon Moodley
Food & Bevetage Expert at The Table Bay HotelFood & Bevetage Expert at The Table Bay Hotel
Nathan ClarkeNathan Clarke
Bartender at Sutton Golf ClubBartender at Sutton Golf Club
Owen BuchnerOwen Buchner
Back Shop at Golf Course at Sutton Creek Golf CourseBack Shop at Golf Course at Sutton Creek Golf Course