Shanique Deas
Charlotte,NC
Summary
Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in enviornment with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Chase Bank
Brooklyn, NY
02.2021 - 04.2023
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Participated in interdisciplinary teams working on projects involving the investigation of fraudulent activities.
- Made recommendations for closing accounts and performed associated follow-up.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Medical Clerk
Prohealth Medical Management
Lake Success, NY
11.2019 - 02.2021
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Gathered information from clients regarding associated medical providers.
- Prepared personal injury, medical payment, uninsured and other claim types.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Followed up with providers to address requests and concerns.
- Collected and organized medical records and bills.
- Processed patient admission and discharge documentation.
- Processed medical records requests from outside providers according to facility, state and federal law.
Auto Dealership Receptionist
Major World
Queens, NY
02.2019 - 11.2019
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Medical Receptionist Intern
Mount Sinai Adolescent Health Center
New York, NY
09.2018 - 02.2019
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Completed daily rounds to check on patients and identify any reasons for concern.
Car Dealership Billing Administrative Assistant
RIverbay Subaru
Riverhead, New York
10.2017 - 09.2018
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Assisted with event planning, including associated travel and logistical arrangements.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Research And Service High School
Brooklyn, NY5 2017
Liberal Arts And General Studies
College Of Staten Island Of The City University Of New York
Staten Island, NYSkills
- Customer and client relations
- Database administration
- Paperwork drafting
- Meeting arrangements
- Multi-line phone proficiency
- Spreadsheet management
- Document conversion
- EMR / EHR
- Insurance claims
- Monitoring Patient Progress
- Companionship and Emotional Support
- Assisting with physical exams
- Indirect Patient Care
- Therapeutic procedures
- Efficient and reliable team player
Timeline
Fraud Prevention Specialist
Chase Bank
02.2021 - 04.2023
Medical Clerk
Prohealth Medical Management
11.2019 - 02.2021
Auto Dealership Receptionist
Major World
02.2019 - 11.2019
Medical Receptionist Intern
Mount Sinai Adolescent Health Center
09.2018 - 02.2019
Car Dealership Billing Administrative Assistant
RIverbay Subaru
10.2017 - 09.2018
High School Diploma -
Research And Service High School
Liberal Arts And General Studies
College Of Staten Island Of The City University Of New York
Similar Profiles
Chelsea WhiteChelsea White
Branch Operations Lead at Chase BankBranch Operations Lead at Chase Bank
Vanessa MontanezVanessa Montanez
Associate Banker at Chase BankAssociate Banker at Chase Bank
Raquel Perez De OrozcoRaquel Perez De Orozco
Associate Banker at Chase BankAssociate Banker at Chase Bank