Shanique Fisher
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nations Benefits
Remote , Florida
02.2022 - 03.2024
If there are specific issues they're facing, work with them to troubleshoot and find solutions. This might involve contacting the insurance provider, navigating online portals, or seeking assistance from relevant agencies.
Customer Service Representative
Apple
Jacksonville, FL
11.2020 - 02.2022
Offer practical solutions to resolve the billing issue, such as issuing a refund for an unauthorized purchase, adjusting a billing error, or providing guidance on how to update payment information.
Bank Teller
US Bank
Jacksonville, FL
01.2016 - 10.2020
processing credit card payments, assisting customers with their accounts, facilitating withdrawals, and providing banking statements.
Customer Service Representative
Football Fanatics
Jacksonville, FL
04.2012 - 12.2016
Inform the customer of the current status of their shipment, including whether the order has been processed, shipped, or delivered.If a tracking number is available, provide it to the customer and explain how they can track their package online.
Education
Certificate - Business Office Administration
UEI College
Jacksonville 05-2013
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2012
Skills
- FS Trained-rained in various aspects of financial services, including banking, investments, insurance, and wealth management
- ACD phone systems: Proficient in using automated call distribution systems to manage incoming calls efficiently and route them to the appropriate departments
- Excel: Skilled in using Microsoft Excel for data analysis, reporting, and spreadsheet management
- Outlook: Proficient in utilizing Microsoft Outlook for email communication, scheduling, and task management
- QuickBooks: Familiarity with QuickBooks software for accounting and financial management tasks
- Teamwork: Proven track record of collaborating effectively with colleagues to achieve common goals and deliver excellent customer service
- Computer skills: Strong proficiency in various computer applications and software, including Microsoft Office suite and CRM systems
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail
Timeline
Customer Service Representative
Nations Benefits
02.2022 - 03.2024
Customer Service Representative
Apple
11.2020 - 02.2022
Bank Teller
US Bank
01.2016 - 10.2020
Customer Service Representative
Football Fanatics
04.2012 - 12.2016
Certificate - Business Office Administration
UEI College
High School Diploma -
Atlantic Coast High School
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