Shanique Flowers
Helena-West Helena,AR
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
- Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
- Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
- Proactive working at home with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
- Motivated Customer Service Representative with over 2-3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
- Friendly Customer service skills with 3-5 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
- A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Dish Network Corporation
01.2021 - 12.2023
- Supervised and managed daily scheduling, tasking and administration.
- High Speed Data of 25MBPS
- Clean designated work area
- Make decision based on policies and past precedents, seeking guidance when necessary
- Process, via computer, all customers requests
- Spot opportunities to provide solutions
- Provides high level, quality service, closely aligned with sales, to enable sales growth
- Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Psychology
Arkansas State University
Jonesboro, AR12.2025
Associate of Applied Science - Early Childhood Education
Philliphs Community College
Helena05.2023
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Training development aptitude
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Technical Support
- Strong communication skills
- Administrative support
- Receiving support
- Good listening skills
- Multi-line phone talent
- Retail store support
- Adaptability
- Focus
- Great motivation
- Leadership
- Critical thinking
- Sales expertise
- Order Fulfillment
Timeline
Remote Customer Service Representative
Dish Network Corporation
01.2021 - 12.2023
Bachelor of Science - Psychology
Arkansas State University
Associate of Applied Science - Early Childhood Education
Philliphs Community College
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