Summary
Overview
Work History
Education
Skills
Timeline
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Shanique Jackson

Shanique Jackson

North Lauderdale,USA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Branch Rental Manager

Enterprise Mobility
02.2025 - Current
  • Executed sales and marketing initiatives to increase revenue for company.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Responsible for the overall management and strategic direction of the branch.
  • Manage vehicle maintenance and repairs.

Manager in Training

Enterprise Mobility
11.2023 - 02.2025
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.

Food & Beverage Manager

American Queen Voyages
01.2022 - 01.2024
  • Responsible for all aspects of the dining & beverage guest services onboard the vessel
  • Direct contact for all guests and provided leadership, direction and training to the entire food and beverage team including, wait and bar staff
  • Maintained all facets of the department including, sanitation, cost control, service standards.
  • Recorded reservations, assigned tables to customers and handled customer complaints
  • Welcomed & assisted guests, paid special attentions to VIPs and special requests, including but not limited to: parties, special functions etc.

Head Waiter

American Queen Voyages
01.2021 - 01.2022
  • Train and evaluate employees in, service, delivery, food prep and safety
  • Assign duties to wait staff including, inventory & inspection of food, liquor, equipment and tableware
  • May be required to serve as relief to the Food and Beverage Manager at times
  • Welcomes passengers into the dining room, lounges, and other venues, handles all necessary seating arrangements and solicits feedback about quality of service, food and beverages

Sales Manager

PGA National Resort & Spa
01.2018 - 01.2019
  • Coordinate all details for trade shows, executive luncheons, familiarization programs, promotional activities including registration, payment, shipments and participant travel schedule and records.
  • Use Delphi hospitality system to create accounts, bookings and site visitations
  • Maintain client files including contracts, booking patterns, receipt of rooming list form, itinerary and other pertinent information.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
05-2011

Bachelor of Science - Hospitality Management

Johnson & Wales University
North Miami, FL
01.2011

Skills

  • Microsoft office expertise
  • Strategic budget management
  • Sales proficiency
  • Technical proficiency
  • Talent acquisition
  • Operations Management
  • Inventory Management
  • Quality Assurance
  • Payroll management
  • Coaching and development

Timeline

Assistant Branch Rental Manager

Enterprise Mobility
02.2025 - Current

Manager in Training

Enterprise Mobility
11.2023 - 02.2025

Food & Beverage Manager

American Queen Voyages
01.2022 - 01.2024

Head Waiter

American Queen Voyages
01.2021 - 01.2022

Sales Manager

PGA National Resort & Spa
01.2018 - 01.2019

High School Diploma -

Palm Beach Gardens High School

Bachelor of Science - Hospitality Management

Johnson & Wales University

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