SHANIQUE PRATT
Loganville,GA
Summary
Outgoing and driven Military Veteran with a strong background in Customer Service, Sales, and Data Entry. Passionate about building and maintaining customer relationships, driving brand loyalty, and enhancing engagement. Looking to leverage leadership and technical skills to contribute to a high-performing team in a dynamic environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Mount Sinai Fuster Heart
07.2024 - 11.2024
- Completed 100 hours of clinical experience –performed 80+ EKGs; 45 venipuncture blood draws; administered stress tests and recorded patient vitals
- Managed data entry for patient records and set up home sleep studies and placed heart monitors
Military Veteran
U.S. Navy Service
12.2020 - 12.2023
- Coordinated office tasks and ensured smooth operations for over 2,000 Sailors, following company policies
- Led military teams by applying leadership skills, receiving recognition for operational efficiency and team management
- Utilized skills in amphibious ship operations to boost departmental productivity and overall success
Shelf Tech
Retail Merchandiser
04.2018 - 12.2020
- Optimized product displays, increasing visibility by 15% and boosting sales by 10%
- Maintained stocked shelves and attractive displays, enhancing customer experience and conversion
- Executed planograms to maximize product placement, driving sales and inventory turnover
- Managed stock levels, ensuring smooth replenishment and minimizing shortages
Spa Therapist and Receptionist
Stiener
12.2010 - 04.2018
- Delivered personalized spa treatments, boosting client satisfaction and retention by 25%
- Managed bookings with 98% accuracy while ensuring excellent customer service
- Provided tailored consultations, enhancing client wellness and satisfaction
- Promoted services and products, increasing sales by 20% through client education and recommendations
Education
Certificate - Clinical Medical Assistant
New Age Training
11.2024
Certificate - Military Watch Standing, Line-Handling, and Basic Firefighting
U.S. Navy Service
12.2023
Certificate - Phlebotomy
The Manhattan Institute
New York08.2018
Skills
- Microsoft Office Suite
- Communication skills
- Interpersonal skills
- Customer service
- Sales expertise
- Organizational skills
- Time management skills
- Leadership
- Team management
Certification
First Aid/CPR Certified
Basic Life Support (BLS) Certified
Timeline
Clinical Medical Assistant
Mount Sinai Fuster Heart
07.2024 - 11.2024
Military Veteran
U.S. Navy Service
12.2020 - 12.2023
Shelf Tech
Retail Merchandiser
04.2018 - 12.2020
Spa Therapist and Receptionist
Stiener
12.2010 - 04.2018
Certificate - Clinical Medical Assistant
New Age Training
Certificate - Military Watch Standing, Line-Handling, and Basic Firefighting
U.S. Navy Service
Certificate - Phlebotomy
The Manhattan Institute
First Aid/CPR Certified
Basic Life Support (BLS) Certified
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