SHANIQUE RANGER
Yorks Village ,St John’s
Summary
Demonstrated strong interpersonal skills, effectively assisting customers and fostering a positive environment. Executed tasks efficiently while adhering strictly to guidelines provided. Showed eagerness to exceed expectations in supporting team objectives.
Overview
2027
2027
years of professional experience
Work history
Customer Support Representative
Yellow Social Interactive
2025.10 - Current
- Resolved customer inquiries through chats & emails, ensuring prompt and effective support.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction ratings.
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
Restaurant Server
Sandals Grande Antigua Resort
- Greeting Guests: Welcoming diners and seating them, often presenting menus and daily specials.
- Taking Orders: Accurately recording food and beverage orders
- Serving Food and Beverages: Delivering orders to the table in a timely and organized manner.
Restaurant Server
Sheer Rocks Restaurant
- Greeting Guests: Welcoming diners and seating
- Taking Orders: Accurately recording food and beverage orders
- Serving Food and Beverages: Delivering orders to the table in a timely and organized manner.
Aviation Security
Special Security Services
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Customer Service Representative
NCO financial Services
- Uses knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. Speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
Education
Supervisory And Managerial Skills - Business Administration
University of The West Indies Five Island Campus
Five IslandLeading By Example - Business Communication
Sandals Cooperate University
Antigua And BarbudaFunctions of Management - Business Management
Sandals Cooperate University
Antigua And BarbudaCustomer Culture - Cultural Studies
Sandals Cooperate University
Antigua And BarbudaSkills
- Task prioritisation
- Time management tools mastery
- Service-Oriented approach
- Remote support tools experience
Sandals Cooperative University Achievements
- Certificate for Dealing with Team Conflict
- Certificate of Achievement in Functions of Management
- Certificate of Achievement in Leadership & Leaders
- Certificate of Achievement in You As A Supervisor Exam
- Certificate of Achievement in Becoming a Supervisor
- Certificate of Achievement in Customer Culture
- Certificate of Achievement in Guest Service
- Gold Making Connections
- Sales Executive Training
Timeline
Customer Support Representative
Yellow Social Interactive
2025.10 - Current
Customer Culture - Cultural Studies
Sandals Cooperate University
Functions of Management - Business Management
Sandals Cooperate University
Leading By Example - Business Communication
Sandals Cooperate University
Customer Service Representative
NCO financial Services
Aviation Security
Special Security Services
Restaurant Server
Sheer Rocks Restaurant
Restaurant Server
Sandals Grande Antigua Resort
Supervisory And Managerial Skills - Business Administration
University of The West Indies Five Island Campus