Shanique Smith
Lawrenceville,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Clerk II
Gwinnett County Government
Atlanta, GA
03.2023 - Current
- Assisted in preparing and maintaining official records, documents, and reports.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Reviewed incoming correspondence for accuracy and completeness.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Support Services Specialist
Gwinnett County Government
Atlanta, GA
10.2022 - 03.2023
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Executive Housekeeper
Holiday Inn Express
Atlanta, GA
08.2019 - 04.2020
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Responded promptly to any emergency situations that may arise during shift hours.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Supervised and coordinated the activities of housekeeping staff.
Executive Housekeeping Manager
Omni Hotel and Resorts
Atlanta, GA
02.2017 - 08.2019
- Participated in job fairs and recruitment activities to attract qualified candidates.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
Guest Service Manager Housekeeping
Crestline Hotels & Resorts -Georgia Tech Hotel & Conference Center
Atlanta, GA
06.2015 - 02.2017
- Analyzed customer feedback to identify areas for improvement in services offered.
- Identified areas of improvement in order to maximize efficiency of operations.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Manager in Training
Crestline Hotels & Resorts -Georgia Tech Hotel & Conference Center
Atlanta, GA
06.2015 - 05.2016
- Assisted department heads with budgeting, forecasting, and resource allocation.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Participated in team meetings to discuss project progress and challenges.
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Participated in cross-functional training programs to understand various business operations.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI05-2015
Associate of Science - Business Administration And Management
Cape Cod Community College
West Barnstable, MA05-2012
Skills
- Staff management
- Quality control
- Safety compliance
- Performance evaluation
- Customer service
- Conflict resolution
- Budget management
- Productivity monitoring
- Scheduling proficiency
- Laundry operations
- Supply management
- Inspection skills
- Problem identification
- Multitasking Abilities
- Administrative skills
- People skills
- Communication skills
- Health and safety regulations
- Safety Equipment
- Standards compliance
- Policy enforcement
- Attention to detail
- Filing systems
- Confidentiality compliance
- Database entry
- Team building
- Teamwork
- Processing mail
References
References will be available on request.
Certification
- Linked in Learning- Leadership Foundations
- Linked in Learning -21 Opportunities for Better Networking
- Linked in Learning- Writing a Resume
Accomplishments
- Improved and score a pasing score with IHG Rooms Quality Performance Review
Timeline
Deputy Clerk II
Gwinnett County Government
03.2023 - Current
Support Services Specialist
Gwinnett County Government
10.2022 - 03.2023
Executive Housekeeper
Holiday Inn Express
08.2019 - 04.2020
Executive Housekeeping Manager
Omni Hotel and Resorts
02.2017 - 08.2019
Guest Service Manager Housekeeping
Crestline Hotels & Resorts -Georgia Tech Hotel & Conference Center
06.2015 - 02.2017
Manager in Training
Crestline Hotels & Resorts -Georgia Tech Hotel & Conference Center
06.2015 - 05.2016
Bachelor of Science - Hospitality Management
Johnson & Wales University
Associate of Science - Business Administration And Management
Cape Cod Community College
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