SHANIQUE WALKER
Lauderhill
Summary
Experienced and dedicated Medical Administrative Assistant and security officer with excellent communication skills. Prioritizes the well-being of patients in a medical office, ensuring their comfort and satisfaction from arrival to departure. Creates a welcoming environment as the first point of contact. Also responsible for maintaining safety and protecting individuals and property as a security personnel. Conducts patrols, monitors surveillance, and completes reports and checklists to identify and address safety hazards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Seasonal Security Officer
S.E.S. Security LLC
09.2022 - Current
- Monitored adherence to game rules and prohibited items such as large bags, umbrellas, bottles, or alcoholic beverages.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Medical Administrative Assistant
Interventional Cardiovascular Disease Dr. Aslam M. Khan MD
11.2023 - 05.2024
- Prepare and maintaining patient records processing payments and maintaining financial records preparing and submitting insurance claims
- Scheduling appointments
Shift Manager
Dutchpot Jamaican Restaurant
07.2022 - 02.2023
- Handling customer issues, training new hires, Managing workflow and managing team schedules
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
Customer Service Supervisor
Burlington Coat Factory
06.2021 - 04.2022
- Resolving customer complaints, Managing workflow, Creating and managing team schedules and training new hires
Customer Service Supervisor
Floor & Decor
02.2019 - 06.2021
- Resolved customer complaints, sharing product knowledge, while making personal recommendations
- Ensuring that all cashiers are properly trained and know about proper product knowledge
Education
Medical Administrative Assistant -
Broward College
Coconut creek, FLSecurity - Security D License D3427739
M.J. Training School And Multi Services
Oakland Park,FL08.2024
High School Diploma - General studies
Piper High School
Sunrise, FL01.2017
Skills
- Excellent communication skills
- Exceptional multitasker
- Good computer skills
- Persuasive communicator
- Compelling leadership skills
- Fast learner
- CPT 10, CP9, CODING
- EHMRS trained
Certification
Security D License, #3427739, Marlene Joseph Training School and Multi Services
Medical Administrative assistant Broward College.
Activities And Volunteering
- Part of the student government club at Piper High School
- Member of FFEA (Florida Future Educators of America) club
- Volunteered at breast cancer awareness functions every year
- Taught kids how to read and write in FFEA
- Organized a toy drive for homeless children at Christmas
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Medical Administrative Assistant
Interventional Cardiovascular Disease Dr. Aslam M. Khan MD
11.2023 - 05.2024
Seasonal Security Officer
S.E.S. Security LLC
09.2022 - Current
Shift Manager
Dutchpot Jamaican Restaurant
07.2022 - 02.2023
Customer Service Supervisor
Burlington Coat Factory
06.2021 - 04.2022
Customer Service Supervisor
Floor & Decor
02.2019 - 06.2021
Medical Administrative Assistant -
Broward College
High School Diploma - General studies
Piper High School
Security - Security D License D3427739
M.J. Training School And Multi Services
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