Shanique White
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Store Manager
Check N Go
07.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Housekeeping Supervisor
Hilton garden
09.2018 - 04.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Hotel indigo
08.2018 - 09.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
House keeper
Hampton Inn by Hilton
10.2017 - 09.2018
- Clean at the Hilton stardard
- Sweeping, dusting, laundry etc.
Shift Leader
SUBWAY®Restaurants
10.2012 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Family Dollar
04.2009 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Food Server
Olive Garden
03.2004 - 02.2008
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
High School Diploma -
Jackson-Olin High School
Birmingham, AL05.2004
Skills
- Microsoft Visual Basic
- Adobe Systems Adobe Creative Cloud
- Microsoft Internet Explorer
- FileMaker Pro
- Employee Motivation
- Time Management
- Customer Service
- Goals and Performance
- Order Supplies
- Google Docs
Timeline
Store Manager
Check N Go
07.2021 - Current
Housekeeping Supervisor
Hilton garden
09.2018 - 04.2021
Housekeeping Supervisor
Hotel indigo
08.2018 - 09.2018
House keeper
Hampton Inn by Hilton
10.2017 - 09.2018
Shift Leader
SUBWAY®Restaurants
10.2012 - 07.2017
Assistant Manager
Family Dollar
04.2009 - 11.2010
Food Server
Olive Garden
03.2004 - 02.2008
High School Diploma -
Jackson-Olin High School
Similar Profiles
Jakiah ScottJakiah Scott
Assistant Store Manager at Check N GoAssistant Store Manager at Check N Go
Sadira LurveySadira Lurvey
Store Manager at Check N GoStore Manager at Check N Go
Tina MaloneTina Malone
Store Manager at Check N GoStore Manager at Check N Go
BLANCHE HARRISBLANCHE HARRIS
Loan Officer at Check N GoLoan Officer at Check N Go
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile