Shaniquie Brown
NATCHITOCHES,LA
Summary
I professionally Manage and oversee the day to day apartment operations of rent collection, tenant leasing, and income certifications. Plan and develop marketing strategies to increase potential tenant traffic. Provide for peaceful and safe tenant relations, which include conflict resolution and complaint management.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Agent Team Leader
VXI Global
11.2019 - Current
- Assisted upper management with strategic planning, implementing new initiatives that enhanced overall customer satisfaction levels.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Office Manager
BH Management
05.2011 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05.2005
Skills
- Call center experience
- Team Management
- Coaching and Mentoring
- Staff Motivation
- Customer Service
- Office Management
- Organizational Skills
- Bookkeeping
- Relationship Building
- Excellent multi-tasking ability
Timeline
Customer Service Sales Agent Team Leader
VXI Global
11.2019 - Current
Office Manager
BH Management
05.2011 - 04.2014
High School Diploma -
Natchitoches Central High School
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