Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shanisa Dyett

Jersey City,NJ

Summary

. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

3
3
years of professional experience

Work History

Driver

Amazon
Kearny, NJ
01.2024 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Warehouse Associate

Fastenal
King of Prussia, PA
02.2023 - Current
  • Received deliveries, scanned packages and updated orders in internal database.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Marketing Firm

Greater Way Marketing
Bethlehem, PA
09.2022 - 10.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Returns Associate

Uline
Allentown, PA
03.2022 - 08.2022
  • Repacking and sorting packages
  • Keeping a fast and collective pace
  • Making sure area is clean, and packages are repacked correctly without damage
  • Accomplished production goals by working with speed and accuracy.
  • Measured product sizes to determine packaging equipment needs, packing options and product specifications.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Inventory Control Associate

Radial
Easton, PA
10.2021 - 01.2022
  • Inventory Control
  • Counting, organizing clothing
  • Putting away, and auditing
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.

Package Handler

Fedex
Northampton, PA
12.2020 - 07.2021
  • Unloading
  • Scanning overweight objects
  • Loaded and unloaded packages from loading dock to trucks.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.

Cashier

Wendy's
Allentown, PA
09.2020 - 12.2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Looked for ways to go above and beyond job requirements.

Education

Bachelor of Science - Health Administration

Grand Canyon University
Phoenix, AZ
06.2026

High School Diploma -

Henry Snyder High School
Jersey City, NJ
06.2020

Skills

  • Reliable
  • Organizing files
  • Customer service
  • Supportive
  • Workplace Efficiency
  • Clerk
  • Document editing
  • Patience
  • Problem Resolution
  • Shipping and receiving understanding
  • Warehouse worker

Additional Information

  • Awards , Received Honor and Credit roll throughout high school. (2016-2020)
  • Honors Society Member (Currently)
  • National Society of Collegiate Scholars (Currently)

Timeline

Driver

Amazon
01.2024 - Current

Warehouse Associate

Fastenal
02.2023 - Current

Marketing Firm

Greater Way Marketing
09.2022 - 10.2022

Returns Associate

Uline
03.2022 - 08.2022

Inventory Control Associate

Radial
10.2021 - 01.2022

Package Handler

Fedex
12.2020 - 07.2021

Cashier

Wendy's
09.2020 - 12.2020

Bachelor of Science - Health Administration

Grand Canyon University

High School Diploma -

Henry Snyder High School

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Shanisa Dyett