Shanise A. Shields
Washington,DC
Overview
15
15
years of professional experience
Work History
Cosmetologist
06.2011 - Current
- Responsible Schedule 12+ daily client appointment
- Developed and apply original and requested hair styles also hair and beauty treatments
- Trained and oversee 10 or more new hires
- Performed facials, cut, styled, and dyed hair, in a skillful and friendly manner, resulting in a 90% customer return rate
- Shaped facial hair, including beards, moustaches, eyebrows, every month for new and regular customers
- Promoted consumer products, including shampoos and conditioners, leading to a 15% increase in overall sale
Lead Spa Attendant
Pendry Hotel
Washington DC
04.2025 - 12.2025
- Supervised spa locker room, relaxation areas, and treatment-room readiness for consistent guest flow.
- Coordinated towel, robe, and amenity replenishment to maintain clean, organized spa operations.
- Assisted guests with check-in guidance, facility orientation, and service requests.
- Trained attendants on sanitation standards, stocking routines, and guest service expectations.
- Monitored cleanliness throughout spa spaces, addressing maintenance concerns and escalating issues promptly.
- Managed laundry handling, linen rotation, and supply organization to support uninterrupted service.
- Resolved guest needs professionally, ensuring comfortable experiences across spa amenities.
Uniform Attendant
Pendry Hotel
Washington DC
11.2024 - 12.2025
- Managed uniform issue, return, and tracking processes to support daily hotel operations.
- Inspected garments for damage, stains, and compliance before distribution to staff.
- Organized uniform inventory, sizes, and storage areas for efficient access and control.
- Coordinated laundering, pressing, and repair requests to maintain service-ready presentation.
Housekeeping Room Attendant
Pendry Hotel
Washington DC
09.2023 - 12.2025
- Maintained guest rooms, suites, and corridors to Pendry luxury cleanliness standards.
- Replenished linens, amenities, and toiletries while organizing fully stocked housekeeping carts.
- Inspected rooms for maintenance issues and promptly reported deficiencies to engineering.
- Executed turndown service with attention to detail and guest privacy requirements.
Sales Associate
New York and Company
04.2016 - 03.2019
- Assists customers with sales transactions and shopping.
- Communicates effectively with customers and colleagues.
- Responsible for maintaining a positive and professional attitude.
- Provides exceptional customer service.
- Assists colleagues with changing floor sets
Sales Associate
BestBuy Co Inc.
05.2013 - 08.2015
- Provided fast, friendly customer service.
- Zone and restock shelves on the sales floor.
- Stock shelves and educated customers about electronic products Conducted legal tender transactions with customers
- Obtained and demonstrated knowledge and value of department merchandise.
- Effectively trained three junior employees
Education
High School Diploma - Cosmetology
American Beauty Academy
Weaton,MD08.2010
High School Diploma -
High Point High School
Beltsville, MD06.2008
Skills
- Managed Microsoft applications usage and configuration
- Utilized strong communication skills to support team alignment and operational clarity
- Resolved problems through ownership-driven analysis, diagnosis, and corrective action
- Managed customer inquiries and resolved issues to maintain service quality
- Managed inventory levels and coordinated stock ordering processes
- Maintained current product knowledge to inform customers of sales and specials
- Managed customer complaints to resolve issues effectively and maintain service standards
- Managed time effectively during peak busy periods
- Collaborated effectively within team environment to support shared goals
Timeline
Lead Spa Attendant
Pendry Hotel
04.2025 - 12.2025
Uniform Attendant
Pendry Hotel
11.2024 - 12.2025
Housekeeping Room Attendant
Pendry Hotel
09.2023 - 12.2025
Sales Associate
New York and Company
04.2016 - 03.2019
Sales Associate
BestBuy Co Inc.
05.2013 - 08.2015
Cosmetologist
06.2011 - Current
High School Diploma - Cosmetology
American Beauty Academy
High School Diploma -
High Point High School