Shanise L Browne
Long Island City,NY
Summary
I am self motivated professional looking to obtain a challenging new position in the work field. I am organized punctual and goal-oriented ready to show my commitment to a thriving company.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
21
21
years of professional experience
Work History
Concierge
Hide Park Hospitality
10.2023 - Current
- Coordinated guest services to ensure exceptional visitor experiences.
- Managed reservations and accommodations, optimizing client satisfaction.
- Developed relationships with local businesses for enhanced guest offerings.
- Streamlined communication between departments to improve operational efficiency.
- Coordinated transportation services and reservations, enhancing guest satisfaction through efficient logistics.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
Lead/Cook
Sodexo/ Lakewood High School
05.2017 - 06.2023
- Oversee food preparation in the restaurant.
- Help coordinate kitchen staff schedules.
- Stock workstations with supplies and tools.
- Delegate cleaning and preparation tasks.
- Train and evaluate BOH staff members.
- Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
- Trained new cooks on food preparation techniques and equipment operation.
- Managed inventory control, minimizing waste through effective stock rotation.
- Developed weekly menus, considering nutritional guidelines and student preferences.
Barista
Food Emporium
07.2009 - 12.2017
- Prepare and serve coffee and tea drinks that meet quality standards.
- Properly handle and maintain all equipment.
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Serve customers quickly and efficiently.
- Demonstrate a thorough understanding of all the menu offerings.
- Observe relevant health and safety standards.
- Crafted high-quality espresso beverages, ensuring consistency and attention to detail.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to enhance workflow during peak hours.
Supervisor
Madison Square Garden
11.2008 - 01.2010
- Collected and distributed merchandised, open and close store.
- Customer Service phone operator.
- Returns and exchanges, refunds, floor stock, price changes, money deposits
- Visual assistant over salesperson.
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and customer service standards.
- Implemented process improvements, enhancing productivity and reducing operational downtime.
Assistant Manager
Avenue Clothing Store
06.2007 - 11.2008
- Court register, manual spread sheet, calculations, payroll, receive shipments.
- Purchase orders, open and close store, create schedules, customer service, phone operators.
- Visual merchandiser, price changes, returns and exchanges, refunds and money deposits.
- Salesperson, stock, floor.
- Developed and implemented merchandising strategies to maximize product visibility.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Managed inventory levels, ensuring accurate stock counts and minimizing shrinkage.
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained and mentored new staff, enhancing team efficiency and productivity.
Manager
Target Store
11.2004 - 07.2008
- Customer Service, salesperson, cashier, phone operator.
- File paperwork, photocopy important documents, data entry, mail delivery, alphabetized invoices.
- Faxed important documents, collected stored and delivered incoming faxes.
- Changed ink cartridges and reloaded paper in printers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Fulfill Culinary Institute
Neptune City, NJ01.2018
Some College (No Degree) - Accounting
Plaza Business Institute
Jackson Heights, New Yorkundefined
Art & Business High School
Queens, New York01.2002
Skills
- Trained new employees to properly carry out their responsibilities and to create a friendly environment for customers
- Ensure customer satisfaction by attending to customers needs and wants fast fun and friendly
- Ability to understand and implement applicable directions, policies, and regulations
- Excellent teamwork and communication and interpersonal skills
- Assisted manager when necessary by taking charge and making decision and properly documenting inventory
- Proficient in Microsoft Excel, Word & Power Point
- Customer service
- Effective problem solving
- Guest services
- Hospitality
- Administrative support
- Hospitality service expertise
- Multitasking
- Guest experiences
- Training and mentoring
- Detail-oriented approach
Timeline
Concierge
Hide Park Hospitality
10.2023 - Current
Lead/Cook
Sodexo/ Lakewood High School
05.2017 - 06.2023
Barista
Food Emporium
07.2009 - 12.2017
Supervisor
Madison Square Garden
11.2008 - 01.2010
Assistant Manager
Avenue Clothing Store
06.2007 - 11.2008
Manager
Target Store
11.2004 - 07.2008
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Art & Business High School
High School Diploma -
Fulfill Culinary Institute
Some College (No Degree) - Accounting
Plaza Business Institute
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