Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanise Moore

Lee Summit,MO

Summary

Dedicated individual that is detail oriented and motivated to maintain customer satisfaction and contribute to company success. Proficient in connecting with customers while maintaining a service oriented attitude.

Overview

15
15
years of professional experience

Work History

Job Coach

Community Service League
03.2025 - Current
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.

Collections/Customer Service Rep

Radius Global Solutions
12.2018 - 03.2023
  • Implemented innovative collection strategies that increased recovery rates by surpassing company targets.
  • Managed a portfolio of accounts, enhancing customer service and resolving issues promptly to ensure client satisfaction.
  • Utilized data analysis tools to identify payment patterns, resulting in reduction in overdue accounts.
  • Conducted follow-up communication with clients, achieving a success rate in resolving outstanding payments on the first contact.
  • Trained and mentored new team members on customer service best practices, contributing to a improvement in team performance metrics.

Customer Service Agent

Integrity
11.2014 - 05.2017
  • Achieved customer satisfaction rating by resolving customer issues per day through active listening and problem-solving skills.
  • Consistently exceeded monthly sales goals by upselling and cross-selling art supplies to customers.
  • Implemented a new customer feedback system that increased response rates by and provided valuable insights for improving service quality.
  • Spearheaded a training program for new employees that resulted in reduction in onboarding time and improved team efficiency.
  • Collaborated with the marketing team to promote new product launches, resulting in a increase in customer engagement and sales.

CNA

Benchmark Healthcare
01.2011 - 11.2014
  • Assisted residents with daily living activities, promoting physical and emotional well-being.
  • Maintained accurate records of patient care, ensuring compliance with facility protocols.
  • Collaborated with healthcare team to develop and implement individualized care plans for each resident.
  • Provided compassionate and attentive bedside care to residents in need, fostering a sense of community and belonging.
  • Responded promptly to emergency situations, showcasing quick thinking and calm under pressure.

Education

High School Diploma -

Hickman Mills High School
Kansas City, MO
05.2010

Skills

  • Service plans
  • Job search strategies
  • Data gathering
  • Skill development
  • Compliance training
  • Needs assessment

Timeline

Job Coach

Community Service League
03.2025 - Current

Collections/Customer Service Rep

Radius Global Solutions
12.2018 - 03.2023

Customer Service Agent

Integrity
11.2014 - 05.2017

CNA

Benchmark Healthcare
01.2011 - 11.2014

High School Diploma -

Hickman Mills High School

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