Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shanise Reid

Upper Marlboro,MD

Summary

Personable Medical Assistant and Certified Nursing Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Devine Interventions
College Park, MD
09.2024 - Current
  • Assisted patients with activities of daily living.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transportation to client appointments.
  • Observed patients for any changes in their physical or mental condition.
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Assisted patients in setting and achieving personal and therapeutic goals.
  • Collect urine specimens from patients.
  • Follow departmental policies to correctly identify the patient before obtaining any specimen.
  • Properly label and document the specimens, and prepare for shipment.

Office Administrator

Medicalincs
Silver Spring, MD
05.2022 - 05.2023
  • Applied concise time management to meet deadlines.
  • Returned calls, emails, and faxes according to departmental policy.
  • Created and oversaw training courses focused on team and community education.
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports, and invoices.
  • Collaborated with administrative support to oversee calendars, prioritize meetings, and appointments.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Notified individuals regarding appointment follow-ups and referrals, and provided transportation to appointments.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Helped people enroll in programs, arrange transportation, and coordinate paperwork.
  • Distributed flyers, brochures, or other informational or educational documents to inform members of the targeted community.
  • Attended meetings and site locations to gather data for project work.
  • Projected budgets for engineering projects to provide cost estimates and feasibility data.

Medical Assistant

Moore OBGYN
Forestville, MD
08.2010 - 01.2022
  • Greet and check-in patients, collect personal, medical, and insurance information.
  • Schedule, reschedule, and verify patient appointments; schedule referral appointments with out-of-network and in-network providers.
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
  • Use EMR software to manage patient records and files, reinforce, and uphold patient confidentiality as required by HIPAA.
  • Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
  • Assist Provider with Pap, Annual Exams, Physicals, and in-office minor GYN procedures.
  • Schedule patients for inductions of labor and cesarean sections.
  • Medical assistant with over ten years of experience working within clinical settings.
  • Skilled in optimizing clinic workflows by managing patient flows, physician schedules, and patient appointments.
  • Strong administrative skills, including inventory management, accounts receivable, and patient records management.
  • Seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
  • Core Qualifications.
  • Medical and Dental Terminology.
  • Patient Confidentiality.
  • Accounts Receivable.
  • Customer Service.
  • Office Administration.
  • Scheduling
  • Knowledge of multiple EHR systems.
  • Patient Flow Management.
  • Ability to type 40+ words per minute.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.

Phlebotomist

Quest Diagnostics
Rockville, MD
10.2018 - 10.2020
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Provided excellent customer service while interacting with patients.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Input medical and insurance information into database for inclusion in patient records.

Emergency Room Unit Secretary

MedStar Southern Maryland Hospital
Clinton, MD
03.2015 - 11.2017
  • Assignment of room and beds for new admissions.
  • Operated switchboard, handling inbound calls for the emergency department and police department, Hospital, ambulance, and family members.
  • Assist RN with patient care, and answer the call bell when needed.
  • Operate helicopter landing and notifying security.
  • Maintained patient records and charts, ensuring accuracy and completeness of information.
  • Greeted patients upon arrival in the ER unit, verifying their identity and insurance coverage.
  • Coordinated with other departments to ensure smooth operations within the ER unit.
  • Verified insurance eligibility using online systems provided by various payers.
  • Filled out forms such as discharge summaries, transfer forms, death certificates.
  • Ensured that all necessary paperwork was completed correctly prior to discharging a patient.
  • Assisted physicians with scheduling tests and procedures related to emergency cases.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Medical Receptionist

The Department of mental health
Washington, DC
01.2012 - 02.2015
  • Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
  • Observed and monitored client behavior and response to treatment.
  • Recorded client information on special flowsheets, accurately indicating suicidal precautions, sleep flow, and restraints.
  • Attend weekly conference classes and workshops provided by companies of new and developing information in the mental health field.
  • Verified patient's eligibility and claims status with insurance agencies.
  • Send prescriptions via fax and electronically.
  • Aided parents in arranging medication evaluations and psychological testing.

Education

Certified Nursing Assistant - CNA

Cambridge Nursing Academy
Rockville, MD
06-2024

Medical Assistant Certificate -

Kaplan University
Beltsville, MD
08-2010

High School Diploma -

Dr Henry A Wise High School
Upper Marlboro, MD
01.2008

Skills

  • Front Desk Operations
  • HIPAA Guidelines
  • Referral Verification
  • Medical Recordkeeping
  • Administrative Support
  • Verbal and Written Communication
  • Medical Charting
  • Organization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Hiring and Training
  • Teamwork and Collaboration
  • Employee Development
  • Onboarding and Orientation
  • Budget Management
  • Project Planning
  • Planning Events
  • Negotiation and Conflict Resolution
  • Customer Service
  • Medical Coding
  • Office Supply Management
  • Medical Terminology
  • Billing support
  • Mail Management
  • Payment Collection
  • Insurance Verification
  • HIPAA Compliance
  • Medical Records Management

Certification

  • CPR Certification.
  • BLS Provider Certification
  • AED Certification.
  • Certified Nursing Assistant.
  • Medical Assistant.

Affiliations

  • Georgetown University EMT program training (2020)
  • Montgomery Village Health Care Center Nursing home Volunteer (2024)

Timeline

Certified Nursing Assistant

Devine Interventions
09.2024 - Current

Office Administrator

Medicalincs
05.2022 - 05.2023

Phlebotomist

Quest Diagnostics
10.2018 - 10.2020

Emergency Room Unit Secretary

MedStar Southern Maryland Hospital
03.2015 - 11.2017

Medical Receptionist

The Department of mental health
01.2012 - 02.2015

Medical Assistant

Moore OBGYN
08.2010 - 01.2022

Certified Nursing Assistant - CNA

Cambridge Nursing Academy

Medical Assistant Certificate -

Kaplan University

High School Diploma -

Dr Henry A Wise High School

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Shanise Reid