Hi, I’m
Shanise Terry
Aldie,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
years of professional experience
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingAvailability
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Work History
Word Alive Church International
Office Manager
09.2023 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management, Church and Community members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Spearheaded community outreach initiatives, improving Churches local reputation and engagement.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Negotiated contracts with vendors, securing cost-effective services and supplies for office. Conducted regular inventory assessments of office supplies
- Setup and maintained new Member profiles, and updates, training, attendance and general troubleshooting into Realm. Maintained Church calendar with internal events, blocks and service assignment
- Facilitated quarterly Leadership Meetings, gathered discussion topics and provided meeting notes/actions
- Designed compelling visuals for various digital marketing campaigns and engaging social media content resulting in increased brand awareness and engagement. Including weekly announcements and flyers for upcoming events.
Closets by Design
Appointment Scheduler
01.2023 - 09.2023
Job overview
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Opened new accounts and documented personal, demographic, and payment information in system.
Atlantic Coast Cotton
CUSTOMER SERVICE REPRESENTATIVE/ DEPARTMENT HEAD
08.2021 - 10.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. turning potential negative reviews into positive testimonials.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed Customer orders and updated account information with accuracy, thoroughly researched several platforms in order to and met tough deadlines and ensure products were available in order to fulfill orders
- Managed a portfolio of 50+ long term clients assisted with the placing of orders, quotes, and special order requests daily
- Worked independently and assisted the managerial Staff, financial department and warehouse with the completion and maintenance of all customer orders, effectively communicated changes to accounts in a timely manner, addressed issues or complaints and acted as a liaison between departments to ensure orders were processed and shipped within the time allotted time
Town of Warrenton
PERMIT TECHNICIAN / ADMINISTRATIVE ASSISTANT FOR THE TOWN MANAGER
12.2020 - 04.2022
Job overview
- Provided day to day administrative clerical support to the town manager by preparing various town documents including correspondence, forms, reports, memoranda, news releases, purchase orders, requisitions, meeting minutes and agendas
- Prepared travel accommodations for town manager and scheduled appointments, meetings, and conferences logistics as needed
- Maintained town website and social media accounts in collaboration with department leaders and revised all of the applications and forms for the development of the community website
- Conducted and maintained data entry of sensitive and restricted information to ensure accuracy of information
- Assisted in event preparation by creating certificates and event flyers using Canva application
- Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
- Managed the building permit and development application process including preparing building, zoning, and land use permits and maintenance of permitting, zoning, and planning documents
- Organized financial records while entering, verifying and checking data and applications to ensure accuracy
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Provided office management and administrative support including preparing and maintaining records and files, as well as greeting visitors and responding to inquiries from the general public
- Managed financial tasks including processing accounts receivable, accounts payable, payroll, budgetary, and other financial data
Holiday Inn Express
FRONT DESK AGENT
01.2018 - 01.2020
Job overview
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide guest services by solving problems, addressing complaints, satisfying requests, operating phone console, organizing arrival and departure bills, handling credit card authorizations, reservations and security
- Worked closely with the Director of Sales to reconcile all daily accounts receivable data
- Prepared daily and monthly reports to include budgets, history and forecast, revenue, and production reports and ensured accuracy of each
Synergy Law, LLC
LEGAL ASSISTANT
01.2017 - 01.2018
Job overview
- Handled a very high amount of inbound and outbound calls daily to and from Clients, Attorneys and Lenders
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Contacted 150+ Clients weekly to provide the status of their accounts and obtain all documents required to complete RMA’s and Modification Packages
- Obtained foreclosure, bankruptcy and sale date statuses of via phone and email daily Lenders and Attorneys for each of my Clients
- Corresponded with Clients, Lenders and Attorneys via email daily and provided responses within 24 hours
- Thoroughly reviewed and uploaded legal and financial documents for accuracy (bank statements, IRS tax forms, retirement benefits, bankruptcy forms)
- Assisted Homeowners with Request for Mortgage Assistance Packages, Modification Request, Bankruptcy Pro Se filings in addition to Deed In Lieus and Short Sales procedures
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
American Management of Virginia
ASSISTANT COMMUNITY ASSOCIATION MANAGER
01.2015 - 01.2017
Job overview
- Started as a receptionist and was promoted to Assistant Community Association Manager
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Worked with Board of Directors, corresponding with the daily via phone and email
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
McKinsey Development
OPERATIONS MANAGER/HUMAN RESOURCES
01.2015 - 12.2015
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed email correspondence, calendars, and executive leadership schedules
- Managed the recruiting process to include reviewing resumes, interviewing candidates, and training new hires
- Maintained accounts payable, accounts receivable, and processed payroll using Quickbooks Intuit
- Collaborated with the Creative Director, Content Managers, Designers, Developers and agency resource providers to meet client deliverables
- Assisted in the development and acquisition of new business opportunities
- Maintained client accounts and project information on GoDaddy.com, Basecamp, WordPress & Dropbox
Convergent Revenue Cycle Management
CLERICAL REPRESENTATIVE/RECEPTIONIST
01.2012 - 01.2015
Job overview
- Prioritized, analyzed and completed tasks in over 200 emails daily
- Processed tasks included the printing, reviewing and organizing of medical records
- Safeguarded confidential information by creating secure digital storage systems for sensitive files.
- Composed appeal and lien letters and mailed them to the responsible parties via certified and registered mail
- Sorted mail daily, shipped, and received FedEx and UPS packages
- Corrected and reviewed UB IB and EOB’s
- Answered phones and communicated effectively with client’s carriers and directors
- Stayed up to date with all HIPPA certifications to maintain 100% compliance
Blooms Today
CUSTOMER SERVICE REPRESENTATIVE
01.2007 - 01.2012
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Placed, processed and reviewed orders via phone Teleflora and FTD.com
- Effectively resolved customer issues in a professional and timely manner
- Processed and resolved credit card payments, refunds and disputes
- Provided customers with product and service information
Education
Piedmont Dispute Resolution Center – US Supreme Court, Warrenton, Virginia
Licensed Mediator/Restorative Justice
10.2020
PMC Lounge
Introduction to Property Management - PM101 Training
10.2019
Community Associations Institute, Falls Church, Virginia
M-100 The Essentials of Community Association Management
10.2019
Weichert Realtors
Principles and Practices of Real Estate
10.2017
Skills
- Database Management
- Problem Solving skills
- Customer Service
- Strategic Communication
- Resource Management
- Critical Thinking
- Property Management
- Relationship Management
- Organizational Skills
- Office Management
Volunteer Experience
- Founder/Director, Better than My Yesterday, Inc., Warrenton, Virginia
- Treasurer, Policy Counsel for Head Start Bright Stars, Warrenton, Virginia
- Volunteer, Word Alive International Youth Ministries, Manassas, Virginia
- Vice President/Secretary, In A Bien LLC, Warrenton, Virginia
- Community Liaison, Habitat for Humanity, Warrenton, Virginia
Timeline
Office Manager
Word Alive Church International
09.2023 - Current
Appointment Scheduler
Closets by Design
01.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE/ DEPARTMENT HEAD
Atlantic Coast Cotton
08.2021 - 10.2022
PERMIT TECHNICIAN / ADMINISTRATIVE ASSISTANT FOR THE TOWN MANAGER
Town of Warrenton
12.2020 - 04.2022
FRONT DESK AGENT
Holiday Inn Express
01.2018 - 01.2020
LEGAL ASSISTANT
Synergy Law, LLC
01.2017 - 01.2018
ASSISTANT COMMUNITY ASSOCIATION MANAGER
American Management of Virginia
01.2015 - 01.2017
OPERATIONS MANAGER/HUMAN RESOURCES
McKinsey Development
01.2015 - 12.2015
CLERICAL REPRESENTATIVE/RECEPTIONIST
Convergent Revenue Cycle Management
01.2012 - 01.2015
CUSTOMER SERVICE REPRESENTATIVE
Blooms Today
01.2007 - 01.2012
Piedmont Dispute Resolution Center – US Supreme Court
Licensed Mediator/Restorative Justice
PMC Lounge
Introduction to Property Management - PM101 Training
Community Associations Institute
M-100 The Essentials of Community Association Management
Weichert Realtors
Principles and Practices of Real Estate
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