Shanise Williams
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Household Manager
Williams Household
Rochester, NY
06.2021 - Current
- Manage multiple schedules for a household of two adults and two children
- Create and implement daily routines for effective scheduling
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
- Balance caregiving duties with freelance work using time management strategies
- Assisted with grocery shopping and meal preparation for the family.
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
- Provided transportation services for family members when needed.
- Ensured that all safety protocols were followed in the home environment.
- Planned and cooked meals with consideration to multiple dietary restrictions.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
Front Desk Agent
Microtel Inn & Suites-Victor, NY
Victor, NY
09.2020 - 06.2021
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts
- Ensured compliance with hotel company standards and city hospitality policies
- Confirmed group reservations and arranged personalized services for event attendees
- Initiated and implemented upselling techniques to promote Microtel Inn services and facilities to maximize room occupancy
- Trained team members on hotel services, and policies to maintain a competent and transparent work environment.
Housekeeper
Homewood Suites by Hilton-Victor, NY
Victor, NY
02.2020 - 09.2020
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Evening Cleaner
Rizzo Cleaning Corporation-Rochester, NY
Rochester, NY
05.2019 - 01.2020
- Greet and provide patrons with the upmost courteous respect while visiting the facility
- Provide special assistance to patrons with needs and request
- Sweep and mop floors when needed; ensure all areas of exam room is kept clean and orderly
- Empty trash throughout the facility and discard trash in onsite compactor
- Follow safety procedures when using chemical cleaners and power equipment
- Notify management concerning major repairs or building operating systems
- Maintain cleanliness of storeroom closets; ensure proper supplies were available
- Assist in filling in for absent staff when needed.
Food Host
The Strong Museum of Play-Rochester, NY
Rochester, NY
04.2016 - 05.2019
- Greet and provide patrons with the upmost courteous respect while visiting the facility
- Provide special assistance to patrons with needs and request
- Contribute to a team effort in working as a Host and Dining Room Attendant
- Assisted dining room staff with setting and clearing tables for guest
- Sweep and mop floors when needed; ensure all areas of dining room is kept clean and orderly
- Empty trash throughout the facility and discard trash in onsite compactor
- Follow safety procedures when using chemical cleaners and power equipment
- Notify management concerning major repairs or building operating systems
- Clean area windows, glass partitions and mirrors; wipe down counters and ensure condiments are filled
- Maintain cleanliness of storeroom closets; ensure proper supplies were available
- Assist in various onsite restaurant with taking food orders, cashiering and cooking
- Followed all cash handling policies and procedures
- Properly address customer service issues in a friendly and timely manner
- Assist in filling in for absent staff when needed.
Education
Associates Degree in Business Administration -
Genesee Community College
01.2019
Skills
- Communication
- Customer Service
- Cash Handling
- Cleaning
- Multitasking
- Guest Services
- Time management
- Hospitality
- Sales
- Basic math
- Cash register
- Restaurant experience
- Household organization
- Relationship Building
- Decision-Making
- Supervision and leadership
- Training & Development
- Teamwork and Collaboration
- Verbal Communication
- Dependable and Responsible
Additional Information
Ability to work independently or in a team setting
Reliable transportation to multiple sites if necessary
Very good attention to detail cleaning
Assessments
- Work style: Reliability, Proficient, 06/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Work style: Reliability, Proficient, 06/01/24, Tendency to be reliable, dependable, and accountable at work
Timeline
Household Manager
Williams Household
06.2021 - Current
Front Desk Agent
Microtel Inn & Suites-Victor, NY
09.2020 - 06.2021
Housekeeper
Homewood Suites by Hilton-Victor, NY
02.2020 - 09.2020
Evening Cleaner
Rizzo Cleaning Corporation-Rochester, NY
05.2019 - 01.2020
Food Host
The Strong Museum of Play-Rochester, NY
04.2016 - 05.2019
Associates Degree in Business Administration -
Genesee Community College
Similar Profiles
Vionie CastilloVionie Castillo
Customer Care Representative at Monicare Household Staffing Usa - Nannies, Housekeepers, Household StaffCustomer Care Representative at Monicare Household Staffing Usa - Nannies, Housekeepers, Household Staff
Jacqueline RosatoJacqueline Rosato
Nanny/House Manager at Monicare Household Staffing Usa - Nannies, Housekeepers, Household StaffNanny/House Manager at Monicare Household Staffing Usa - Nannies, Housekeepers, Household Staff
Evangeline RisherEvangeline Risher
Pet Sitter at Neighbors And Family HouseholdPet Sitter at Neighbors And Family Household
Brenda QuatelaBrenda Quatela
Cafeteria Director/Manager at Uprep Charter School For Young MenCafeteria Director/Manager at Uprep Charter School For Young Men
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target