SHANISE WIZZARD
Charlotte,NC
Summary
Accomplished Customer Service Representative with a proven track record at HHS AVIATION, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, demonstrating critical thinking and contributing to significant customer satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HHS AVIATION
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
PSA AGENT
Prospect Airport Services
11.2023 - 04.2024
- Informed passengers of policies and procedures.
- Maintained accurate records of passengers communications, policies, and other relevant documentation for seamless operations within the company.
- De-escalated and resolved passengers complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
STARTEK
08.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Itel BPO Smart Solutions
07.2019 - 08.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
MONA HIGH SCHOOL
JAMAICA06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Outlook
- Follow-up skills
- Call Management
- Order Processing
- Microsoft Excel
Timeline
Customer Service Representative
HHS AVIATION
03.2024 - Current
PSA AGENT
Prospect Airport Services
11.2023 - 04.2024
Customer Service Representative
STARTEK
08.2022 - 10.2023
Customer Service Representative
Itel BPO Smart Solutions
07.2019 - 08.2022
High School Diploma -
MONA HIGH SCHOOL
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