Open To Work
Shanisha Evans
NCS Global
Rochester,NH
14
years of professional experience
Dispatcher and Warehouse Specialist with over 6 years of extensive expertise in logistics and inventory management. Proficient in order picking, team building, and problem-solving, with a strong foundation in cost control and dispatching. Demonstrates excellent customer service, adherence to DOT policies, and a commitment to workplace safety, seeking to leverage skills to optimize warehouse operations and enhance efficiency.
Work History
Shipping/Warehouse Associate
11 Months- Received, unpacked, and relocated IT equipment.
- Recorded specifications and conditions of equipment into ERP system.
- Disassembled computer hardware and extracted parts for testing.
- Conducted stocking and inventory management.
- Picked, packed, and shipped IT equipment.
- Operated various warehouse machinery, including forklifts, balers, and compactors.
- Utilized computer applications such as Microsoft Word, Excel, and Google Sheets.
- Gained familiarity with a range of internal and external computer hardware.
Tasker/Forklift Operator
3 Years 5 Months- Orchestrated inbound and outbound logistics, ensuring timely carrier scheduling and seamless physical and systematic transactions.
- Resolved data transmission issues promptly.
- Managed daily order waves from planning to closure, optimising pick, manifest, and allocation processes.
- Maintained precise inventory records for enhanced accuracy.
- Utilized system screens to monitor workload progression, analysing data to streamline operations.
- Verified load accuracy, reporting variances to maintain quality standards.
- Liaise with customers, carriers, and warehouse associates to resolve issues and provide information, fostering smooth operations and customer satisfaction.
- Upheld OSHA and MSDS standards, ensuring workplace safety.
- Maintained equipment and materials in optimal condition, supporting efficient warehouse operations.
Freight Specialist/Dispatcher
2 Years 4 Months- Addressed all employee performance problems promptly and directly in accordance with personnel policies.
- Optimized shipment routing and logistics, resulting in significant cost reductions and improved delivery times for M&M Trucking's freight operations.
- Led and trained cross-functional teams, enhancing customer service quality and operational efficiency in dispatch, data entry, and warehouse management.
- Ensured meticulous documentation and compliance with internal policies and federal regulations, maintaining high standards of accuracy in all operations.
- Fostered seamless communication between shifts and management, facilitating smooth handovers and prompt resolution of operational challenges.
- Developed and implemented strategic improvements in departmental processes, leading to enhanced productivity and streamlined administrative tasks.
- Optimised shipment routing, reducing costs and improving delivery times.
- Analyzed operational data to enhance efficiency in dispatch and warehouse management.
Shift Lead Manager
1 Year 4 Months- Led shift operations, optimizing workflow and enhancing customer satisfaction.
- Implemented cost-control measures, resulting in significant profit improvements.
- Fostered team cohesion, mentoring staff to excel in their roles.
- Cultivated a positive work environment, boosting morale and productivity.
- Ensured meticulous adherence to quality standards and food safety protocols.
- Maintained pristine store conditions, elevating customer experience.
- Streamlined order fulfillment process, reducing wait times and increasing customer throughput. Introduced efficient cash handling procedures.
- Guided junior staff development, providing constructive feedback and growth opportunities, including those under the age of 18 years old.
Night Maintenance
4 Months- Executed routine cleaning tasks based on facility management schedules.
- Upheld highest standards of cleanliness to protect guest health and enhance overall experience.
- Followed operational policies and procedures, fostering a safe work environment for all employees and guests.
- Maintained organized workspace and punctual attendance.
- Safely operated hot equipment and products, demonstrating adaptability in various tasks.
- Prepared food for first shift, showcasing versatility in role responsibilities.
- Served as night security, ensuring premises safety.
- Demonstrated commitment to multiple aspects of facility management, contributing to smooth operations.
- Swiftly addressed repair requests, enhancing overall experience.
Patriot Launching Station Enhanced Operator/Maintainer
2 Years 1 Month- Led missile preparation and loading operations, ensuring PATRIOT system readiness for air threat neutralization.
- Maintained operational excellence through rigorous technical inspections and maintenance protocols.
- Implemented systematic approach to PATRIOT Launching Station maintenance, optimizing operational readiness.
- Conducted comprehensive system checks and services to sustain peak performance levels.
- Orchestrated efficient missile transport and resupply operations, enhancing PATRIOT system's rapid response capability.
- Established robust field communications, bolstering tactical effectiveness.
- Executed precise defence tactics and air battle strategies, contributing to mission success.
- Maintained vigilant 24-hour guard shifts, safeguarding critical military assets and personnel.
- Fostered team synergy in high-pressure military environment, ensuring seamless coordination of PATRIOT system operations.
- Shared technical expertise to enhance unit's overall operational proficiency.
Education
High School Diploma - English
Skills
Microsoft Office (Expert)
Google Sheets (Experienced)
Customer Service (Expert)
Account Management (Experienced)
Communication (Expert)
Leadership (Expert)
Time Management (Expert)
Problem-solving (Expert)
Shipping (Expert)
Receiving (Expert)
Order Picking (Experienced)
Forklift Operation (Expert)
Inventory Management (Expert)
OSHA Standards (Expert)
DOT Regulations (Experienced)
Dispatching (Experienced)
Cost Control (Experienced)
Team Building (Expert)
Maintenance (Experienced)
LANGUAGES
English (Native)
Chinese (Mandarin)
Elementary
ADDITIONAL INFORMATION
- MILITARY SERVICE
- United States Army
- Branch: United States Army
- Service Country: United States
- Rank: Private First Class
- August 2012 to September 2014
Timeline
Shipping/Warehouse Associate
NCS Global
08.2025 - CurrentRead More
Tasker/Forklift Operator
DHL Supply Chain
02.2022 - 07.2025Read More
Freight Specialist/Dispatcher
M&M Trucking
10.2019 - 02.2022Read More
Shift Lead Manager
Little Caesars
06.2018 - 10.2019Read More
Night Maintenance
Cracker Barrel
01.2015 - 05.2015Read More
Patriot Launching Station Enhanced Operator/Maintainer
United States Army
08.2012 - 09.2014Read More
Palm Bay Senior High School
High School Diploma from English
Read More