Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Shanisha Griffiths

Summary

Dedicated team player and skilled Customer Service Representative trained in pleasing and accommodating all customers. Contributes to successful operations and customer satisfaction by quickly moving and listening to customer's needs. Maintains a strong safety record and consistently hits performance targets.

Overview

7
7
years of professional experience

Work History

Eligibility Specialist

Maximus
09.2024 - 01.2025
  • Reviewed and verified documentation submitted by clients to maintain compliance with regulations.
  • Analyzed client information, determining appropriate next steps for benefits assistance and support services.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Resolved discrepancies with client applications to verify eligibility.
  • Processed and certified documents for accuracy and compliance with government regulations.

Customer Service Representatives

Hertz
08.2023 - 07.2024
  • Gathered and verified Account information from guests
  • Sell Insurance that best fit customers travel needs
  • Help customers with last minute travel changes
  • Process accident information and replace cars for covered customers.

Front Desk Receptionist

Marriott
05.2021 - 07.2024
  • Organized pick-up and delivery of outgoing mail
  • Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
  • Gathered and verified Account information from guests
  • Operated telephone switchboard, providing information, taking messages, and scheduling appointments.

Resident Assistant, Student Leader

SUNY Buffalo State University
08.2020 - 05.2021
  • Keep building records current with documentation of incidents, maintenance requests, or resident issues
  • Protected residents with robust building access controls and consistent enforcement of security policies
  • Stayed connected with residents through regular one-on-one contact to address concerns and offer assistance
  • Facilitated students' integration into university life by offering numerous engagement opportunities.

Customer Service Cashier

SkyZone
03.2018 - 12.2020
  • Minimized injury and damage risk by consistently following safe practices
  • Unpacked new deliveries and put away inventory
  • Cleaned up workspaces and sanitized surfaces
  • Cashier
  • Hosted Parties.

Education

Bachelor's Degree - Early Childhood Education

SUNY Buffalo State University
Buffalo, NY
05.2023

Skills

  • Drawer balancing
  • Call control
  • Employee training
  • Account updates
  • Complaint handling
  • Guest relations
  • Reservations management
  • Strong communication
  • Working with Federal Authority

Community Service

Diabetes and Breast Cancer Walks Every Year

Timeline

Eligibility Specialist

Maximus
09.2024 - 01.2025

Customer Service Representatives

Hertz
08.2023 - 07.2024

Front Desk Receptionist

Marriott
05.2021 - 07.2024

Resident Assistant, Student Leader

SUNY Buffalo State University
08.2020 - 05.2021

Customer Service Cashier

SkyZone
03.2018 - 12.2020

Bachelor's Degree - Early Childhood Education

SUNY Buffalo State University

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Shanisha Griffiths