Shanisha Mian
Bolingbrook,IL
Summary
Dynamic and results-driven professional with experience at Amazon, excelling in quality control and efficient packing. Proven ability to enhance productivity and accuracy under pressure, while demonstrating strong time management and clear communication skills. Committed to maintaining safety standards and fostering teamwork to achieve operational goals.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Retail professional with comprehensive background in store operations and customer service. Consistently recognized for enhancing store layout and managing inventory effectively. Known for fostering team collaboration and flexibility to meet dynamic store requirements, demonstrating strong problem-solving and communication abilities.
Overview
5
5
years of professional experience
Work History
Packer
Amazon
06.2023 - 04.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Maintained inventory accuracy, conducting regular stock checks and updating records.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
- Cleaned and maintained production area and equipment.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
- Weighed packaged items to calculate total weight.
- Operated shrink wrap, banding and other wrapping machines.
- Packaged fragile items with cushioning material.
- Utilized adhesive labels and other materials to package items.
- Monitored inventory levels to report on shortages or excess.
Store Advisor
Delta Sonic
06.2022 - 07.2023
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
- Contributed ideas for seasonal promotions that resulted in an increase in foot traffic during peak shopping seasons.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
- Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
- Optimized checkout processes by implementing faster payment methods, decreasing wait times for customers.
- Implemented effective loss prevention strategies, reducing instances of theft and shrinkage.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
CNA/Home Health Aide
Broad Street Health Care
10.2021 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Receptionist
Tricoci University of Beauty Culture
01.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
License in Esthetics - Esthetics
Tricoci University of Beauty Culture
Bridgeview, IL01-2022
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL06-2008
Skills
- Packing boxes
- Warehouse safety
- Labeling
- Quality control
- Hand-eye coordination
- Labeling accuracy
- Shipping and receiving
- Equipment inspection
- Shipping/Shipments
- Order picking
- Heavy lifting
- Workplace safety
- Store operations
- Store maintenance
- Point of sale systems
- Customer service
- Cash handling
- Phone etiquette
- Cash register operation
- Store opening and closing
- Retail sales
- Cash drawer balancing
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Basic life support
- Dressing assistance
- Organization skills
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Administrative support
- Clerical support
- Pallet jack operation
Timeline
Packer
Amazon
06.2023 - 04.2025
Store Advisor
Delta Sonic
06.2022 - 07.2023
CNA/Home Health Aide
Broad Street Health Care
10.2021 - 05.2023
Receptionist
Tricoci University of Beauty Culture
01.2020 - 08.2021
License in Esthetics - Esthetics
Tricoci University of Beauty Culture
High School Diploma -
Oak Park And River Forest High School
Similar Profiles
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon
Luis Alfonso RiosLuis Alfonso Rios
Whole Foods Lead at AmazonWhole Foods Lead at Amazon
Macy FoxMacy Fox
Tier 1 Associate at AmazonTier 1 Associate at Amazon