SHANISHA WARRINGTON
Customer Support Specialist
Bronx,NY
Summary
Logical professional with extensive knowledge and experience in administrative support and customer service. Offering 6 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant
Time Etc Usa
New York, NY
04.2022 - Current
- Monitoring emails, organizing inboxes, and prioritizing messages for clients.
- Managing CRM input, exports, and clean-up.
- Creating social media posts.
- Completing monthly reports for accounts.
- Updating monthly budgets using Monday.com.
- Completing business correspondence, transcription, and data entry.
- Organizing and managing team tasks using Trello and Asana.
- Maintaining client's calendar and setting up reminders for meetings and appointments.
Customer Support Specialist
BOSS Logics
New York, NY
09.2021 - Current
- Assisting Director of Customer Success with management team tasks.
- Monitoring live chat via Freshdesk and email communication.
- Occasionally providing QA support to development team.
- Supporting customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
- Troubleshooting problems with software, hardware, and networking for users.
- Creating and monitoring tickets made for issues that have been reported updating clients once tickets have been solved.
Customer Service Representative
Uncommon Goods
, NY
10.2021 - 12.2021
- Placed orders with customers, answer questions about products and services using various resources provided.
- Provided outstanding services to customers via phone, email, and chat.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Tech Support Supervisor
Shiftsmart
New York, NY
01.2021 - 09.2021
- Provided Tier 1 IT support to non-technical internal users through desk-side support services for medical professionals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
Executive Administrative Assistant
Samsonic Trading Co
New York, NY
10.2017 - 05.2021
- Provided full range of support services to Sales executives that included account management, calendar management, invoicing, and email management.
- Managed and invoiced over 600 orders per day.
- Efficiently Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
- Effectively used problem-solving skills to provide relevant solutions regarding customer service issues per email and phone support.
- Constructively reviewed job applications to identify, vet, and recommend optimal candidates.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2013 - 08.2015
Skills
Administrative supportundefined
Timeline
Virtual Assistant
Time Etc Usa
04.2022 - Current
Customer Service Representative
Uncommon Goods
10.2021 - 12.2021
Customer Support Specialist
BOSS Logics
09.2021 - Current
Tech Support Supervisor
Shiftsmart
01.2021 - 09.2021
Executive Administrative Assistant
Samsonic Trading Co
10.2017 - 05.2021
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
08.2013 - 08.2015
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