Microsoft Excel
Shanita Chairs
East Saint Louis,IL
Summary
Dynamic Brand Specialist with a proven track record at Elan Polo International, enhancing customer satisfaction and streamlining inventory management. Excelled in data analysis and problem resolution, leveraging Microsoft Excel and exceptional communication skills to boost operational efficiency and support strategic decisions. Achieved significant improvements in inventory accuracy and customer service quality. Successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Brand Specialist
Elan Polo International
08.2005 - 05.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Contributed to project success by providing administrative support to various teams as needed.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Monitored inventory, capacity and movement of product to maintain optimal levels of stock and resolve inventory discrepancies.
- Managed and maintained purchase orders/guides for various accounts.
- Collaborated with sales team to identify and fulfill customer needs.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Provided factory/warehouse team with information to print on price tags/labels such as price, or style number.
- Participated in open-to-buy meetings, presenting data-driven recommendations for assortment planning decisions.
- Collaborated with Merchandising Manager/ Sales team/Factory for consistent and reliable supply of products.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
Education
GED -
Metropolitan Community College
East St. Louis, ILNo Degree - Business Administration
Metropolitan Community College
East St Louis, ILSkills
- Customer Service
- Data Entry
- Account Management
- Problem Resolution
- Call center experience
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Order Processing
- Administrative Support
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved delivery issue which led to product being received on time.
- Achieved merchandise on time delivery by completing factory stock buy/customer purchase orders with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefits401k matchPaid time offPaid sick leaveWork-life balanceSoftware
Microsoft Word
Microsoft Outlook
Timeline
Brand Specialist
Elan Polo International
08.2005 - 05.2024
GED -
Metropolitan Community College
No Degree - Business Administration
Metropolitan Community College
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