Shanita Coleman
Fayetteville,GA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Lead Advocate
Promise Place Domestic Violence
09.2021 - Current
- Increased client satisfaction by providing high-quality advocacy services and promptly addressing concerns.
- Developed and implemented effective strategies for improved case management, ensuring timely resolutions.
- Established strong relationships with clients to understand their needs and provide tailored support.
- Collaborated with multidisciplinary teams to develop comprehensive action plans for clients'' benefit.
- Mentored junior advocates, providing guidance on best practices and fostering an environment of continuous growth.
Behavior Aide
Zion Academy
10.2017 - 09.2021
- Enhanced student progress by implementing effective behavior intervention plans and strategies.
- Collaborated with multidisciplinary teams to develop comprehensive individualized education programs for students with special needs.
- Reduced classroom disruptions by proactively addressing behavioral issues and utilizing de-escalation techniques.
- Supported students'' emotional well-being through compassionate listening, empathy, and encouragement.
- Conducted functional behavior assessments to identify the root causes of challenging behaviors and inform targeted interventions.
Assisted Store Manager
Shoe Show
02.2010 - 05.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Americus Sumter High School
Americus, GA05.2010
Skills
- Media Relations
- Diversity and Inclusion
- Team Management
- Data-Driven Decision-Making
- Legal Compliance
- Time management
- Networking abilities
Timeline
Lead Advocate
Promise Place Domestic Violence
09.2021 - Current
Behavior Aide
Zion Academy
10.2017 - 09.2021
Assisted Store Manager
Shoe Show
02.2010 - 05.2017
High School Diploma -
Americus Sumter High School
Similar Profiles
Tonja (Toni) WoodTonja (Toni) Wood
Volunteer/Intern/Victim Advocate at Domestic Violence and Sexual Assault CenterVolunteer/Intern/Victim Advocate at Domestic Violence and Sexual Assault Center
Jenna DoughtyJenna Doughty
Intern at Domestic Violence Resource Center Of South CountyIntern at Domestic Violence Resource Center Of South County
Cydney ClynesCydney Clynes
Pro Bono and Operations Assistant at National Centre for Domestic ViolencePro Bono and Operations Assistant at National Centre for Domestic Violence
Avery MoranAvery Moran
Handyman Apprentice at LanceHandyman Apprentice at Lance
Miriam SamuelsMiriam Samuels
Unarmed Security Officer at Unifi SecurityUnarmed Security Officer at Unifi Security