Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shanita Darby

Washington,DC

Summary

Dynamic security professional with extensive experience at 101 Constitution LLC, excelling in surveillance operations and emergency response. Proven ability to resolve conflicts effectively while maintaining access control and incident reporting. Recognized for enhancing safety protocols and fostering a secure environment for all occupants. Strong communicator dedicated to excellence in service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Building Security Officer

101 Constitution LLC
Washington, DC
09.2022 - Current
  • Monitored building access to ensure safety and security for all occupants.
  • Conducted routine patrols of premises to identify potential security threats.
  • Implemented emergency response procedures during incidents and evacuations.
  • Maintained accurate logs of visitor entries and exits throughout the day.
  • Utilized surveillance systems to monitor activities within the property effectively.
  • Responded to emergency situations in a timely manner.
  • Communicated effectively with customers and colleagues in order to resolve issues quickly.
  • Investigated any reports of theft, vandalism or other criminal activity.
  • Maintained records and logs of all security related incidents and activity.
  • Prevented unauthorized personnel from entering restricted areas within the building.

Concierge

HireOne
Washington, DC
01.2019 - 09.2025
  • Assisted guests with reservations and transportation arrangements.
  • Provided information on local attractions and dining options.
  • Coordinated special requests for VIP guests and events.
  • Maintained knowledge of hotel services, policies, and procedures.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Offered personalized recommendations based on guest preferences and needs.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Answered guest questions regarding local area, facilities and amenities.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

Dietary Aide Leader

Stoddard Baptist Nursing Home
Washington, DC
04.2018 - 03.2020
  • Supervised dietary staff to ensure compliance with health and safety standards.
  • Managed meal preparation schedules to align with resident dietary needs.
  • Coordinated inventory management for kitchen supplies and food items.
  • Trained new staff on dietary procedures and kitchen equipment usage.
  • Collaborated with nursing staff to address resident food preferences and restrictions.
  • Assisted in menu planning to enhance nutritional value for residents.
  • Conducted regular quality checks on food presentations and portion sizes.
  • Facilitated communication between kitchen staff and healthcare providers for service improvement.
  • Coordinated with other departments regarding special dietary needs or requests.
  • Served as a liaison between Dietary Department personnel and other hospital departments as needed.
  • Provided guidance to Dietary Aide staff on proper food handling techniques.
  • Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.

Personal Assistant

Johnson Cleaning Services
Washington, DC
01.2016 - 02.2018
  • Coordinated schedules and appointments for management and staff.
  • Managed correspondence, ensuring timely responses to clients and vendors.
  • Organized office supplies and maintained inventory for operational efficiency.
  • Assisted with project planning and execution to meet client needs.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidentiality of sensitive information in all communications.
  • Supported onboarding processes for new hires within the organization.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed calendar management and scheduling of appointments for the executive.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

Education

High School Diploma -

Theodore Roosevelt High School
Washington, DC
06-1995

Skills

  • Surveillance operations
  • Emergency response
  • Access control
  • Incident reporting
  • Patrol procedures
  • Conflict resolution
  • Office administration
  • Customer service
  • Document preparation
  • Time management
  • Problem solving
  • Strong communication skills
  • Flexible schedule
  • Project planning

Certification

  • First Aide & CPR

References

References available upon request.

Timeline

Building Security Officer

101 Constitution LLC
09.2022 - Current

Concierge

HireOne
01.2019 - 09.2025

Dietary Aide Leader

Stoddard Baptist Nursing Home
04.2018 - 03.2020

Personal Assistant

Johnson Cleaning Services
01.2016 - 02.2018

High School Diploma -

Theodore Roosevelt High School

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