Shanita Douglas
Oxon Hill,MD
Summary
Ambitious office professional equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Health Services for Children with Special Needs
Washington, DC
05.2021 - 02.2024
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Organized office supplies and maintained an inventory of stock items.
Receptionist
DC Primary Care Association
Washington, DC
04.2019 - 05.2021
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Assisted in organizing special events such as conferences or seminars.
- Supported office clerical functions using word processing and other software, email and office machines.
Referral Coordinator
Whitman Walker Health
Washington, DC
08.2013 - 04.2019
- Conducted outreach to community providers for referrals and resources.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06-2003
Some College (No Degree) - Healthcare Administration
University Of Maryland Global Campus
Adelphi, MDSkills
- Calendar Management
- Clerical Support
- Reception oversight
- Mail handling
- Appointment Scheduling
- Accurate Documentation
- Insurance precertification processes
Timeline
Administrative Assistant
Health Services for Children with Special Needs
05.2021 - 02.2024
Receptionist
DC Primary Care Association
04.2019 - 05.2021
Referral Coordinator
Whitman Walker Health
08.2013 - 04.2019
High School Diploma -
Eastern Senior High School
Some College (No Degree) - Healthcare Administration
University Of Maryland Global Campus
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