Summary
Overview
Work History
Education
Skills
Timeline
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Shanita Hutto

Columbia,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Return Processor

Amazon Fulfilment center
03.2021 - Current
  • Unloaded, inspected and stored damaged and returned products.
  • Operated electric pallet jack, forklift and manlift.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Increased productivity through streamlined processes and system efficiency.
  • Skilled at working independently and collaboratively in team environment
  • CRET Ambassador:

defending and protecting the Amazon Rainforest through education, awareness and advocacy.

Maintain diplomatic relations with the receiving state and promote foreign policy strategies through international organizations.

Picker

Amazon Fulfillment Center
06.2022 - 01.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Used RF scanners to track orders and verify accuracy.
  • Worked fast to meet assigned daily picking quotas.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Verified proper labeling and identification on all orders before shipment.

Assistant Manager

Hibbett Sporting Goods
01.2020 - 03.2021
  • Providing necessary leadership skills to ensure positive results as well as building strong foundation for communication between employees and customers
  • Responsible for all store operations, to help maintain and sustain performance driven environment
  • Performing manager duties such as: hiring, creating weekly schedules for all employees, assigning duties and responsibilities for each employee, supervising monetary transactions, and completing special sales floor projects
  • Receiving and processing inbound and outbound shipments
  • Also, trained and developed new sales team associates in products, selling techniques and company procedures.
  • #1 Top selling store in district for six months.

Store Manager

Footlocker
11.2016 - 12.2019
  • Responsible for all store operations, to help maintain and sustain performance driven environment
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.

Education

M.S - Rehabilitation Counseling

South Carolina State University
Orangeburg, SC
2019

B.S - Sports Communication, Physical Education

South Carolina State University
Orangeburg, SC
2016

Skills

  • Ability to organize work, engage in variety of tasks simultaneously and consistently meet deadlines
  • Excellent interpersonal, oral and written communication skills
  • Ability to work independently and in team fostered environment and multi-task environment
  • Proficient with Microsoft Office products
  • Company Guidelines
  • Store Merchandising
  • Corrective Actions
  • Consultative Sales Approach

Timeline

Picker

Amazon Fulfillment Center
06.2022 - 01.2023

Customer Return Processor

Amazon Fulfilment center
03.2021 - Current

Assistant Manager

Hibbett Sporting Goods
01.2020 - 03.2021

Store Manager

Footlocker
11.2016 - 12.2019

M.S - Rehabilitation Counseling

South Carolina State University

B.S - Sports Communication, Physical Education

South Carolina State University
Shanita Hutto