Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanita Mays

Barnesville,GA

Summary

Dynamic Patient Access Representative with a proven track record at Monroe County Hospital, excelling in data accuracy and customer service. Skilled in conflict resolution and record keeping, I thrive in fast-paced environments, ensuring seamless patient experiences and fostering effective communication among staff and patients. Committed to maintaining confidentiality and professionalism.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Monroe County Hospital
Forsyth, GA
06.2023 - Current
  • Ensured accuracy of all data entered into computer system.
  • Answered phones promptly in a professional manner.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Facilitated communication between patients, staff members, and third party payers.
  • Greeted patients and visitors in a courteous and professional manner.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Managed incoming faxes related to patient registration processes.

School Nutrition Assistant

Monroe County Board Of Education
Forsyth, GA
09.2016 - Current
  • Operated cash registers and handled transactions, providing accurate change and receipts.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Operated cash registers accurately and efficiently to process payments from customers.
  • Participated in team meetings to discuss performance and areas for improvement.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Communicated effectively with other staff members in order to maintain efficient workflow.
  • Resolved guest complaints to maintain complete customer satisfaction.

Education

High School Diploma -

Mary Persons High School
Forsyth, GA
05-2008

Skills

  • Patient registration
  • Data entry
  • Customer service
  • Communication skills
  • Detail orientation
  • Conflict resolution
  • Team collaboration
  • Record keeping
  • Problem solving
  • Confidentiality compliance
  • Documentation skills
  • Professionalism

References

References available upon request.

Timeline

Patient Access Representative

Monroe County Hospital
06.2023 - Current

School Nutrition Assistant

Monroe County Board Of Education
09.2016 - Current

High School Diploma -

Mary Persons High School

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